Customer Data Service Owner Demand Generation

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

About the Team

In todays competitive landscape having quality data is vital for a corporation. High-quality trusted data enhances operational efficiency supports strategic business objectives minimizes risks and drives innovation. Accurate data allows for better decision-making and a stronger competitive advantage.

The Intelligent Data Management (IDM) team is a diverse global organization dedicated to realizing trusted data within SAP. Our primary responsibility is to govern and deliver high-quality data products and data services ensuring seamless integration into business processes. By fostering robust data governance and management strategies we empower a data-driven enterprise enabling stakeholders worldwide to enhance their decision-making capabilities and drive strategic insights.

Summary & Role Information

We seek a Customer Data Service Owner to drive a part of our service offering focused on activities connected to Customer Data objects at the beginning of their this role the individual will be responsible for making sure that the owned processes are efficient documented and continuously improving as well as consistently running across our landscape.

We value curiosity and a keen interest in developing strong subject matter expertise around Master Data. If you are eager to grow and thrive in a collaborative innovative environment we would love to hear from you!

• Responsibilities include the following:
• Responsible for designing streamlining standardization and optimization initiatives within the owned process scope including strong automation drive
• Responsible for adapting required changes coming from strategic projects and governance level in the owned processes.
• Responsible for monitoring the performance quality of the owned processes.
• Engaging with stakeholders to understand the needs towards the processes (incl. internal and external to IDM).
• Interact with the involved units and make sure that knowledge and understanding flows freely.
• Build a vision for owned processes and drive its execution to ensure a fit-for purpose process applying governance in daily business.
• Be the SPOC for the owned processes in terms of updates changes and documentation

Experience (Role Requirements):

• Experience in Business Process Management or Master Data Management
• Understanding of business processes such as sales cycles demand generation etc
• Familiarity with the SAFe/Scaled Agile Framework is a plus
• Strong analytical and communication skills
• Familiarity with internal IT systems (CRM CPQ Jira) is beneficial
• Fluency in English and experience in cross-functional environments

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 441580 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid