Ranger (Field Service Technician – Mobile Service)

About the Team

We are the BYD Czech Republic & Slovakia team a passionate group of both young and seasoned professionals driven by innovation and a deep understanding of the automotive landscape. As a new entrant brand we embrace complexity and change and we are committed to long-term success by delivering top-tier BEV/PHEV products exceptional customer experiences and high-quality services to our local markets.

Our forward-thinking mindset agility and close collaboration with our valued partners form the foundation of our growth. United by a shared vision of excellence and sustainability we work together to build a customer-centric and future-ready organization in the Czech Republic and Slovakia.

About the Role

As Ranger you will deliver onsite vehicle repair and technical support directly to end customers. You will combine hands-on high-voltage (HV) technical expertise with remote diagnostics and data-driven problem solving to improve service responsiveness and support product quality improvements.

Key Objectives & Responsibilities

• Provide onsite vehicle repair service for end customers.

• Offer remote technical support to resolve issues efficiently.

• Coordinate quality/R&D resources from HQ to address escalated market issues.

• Use data platforms for remote diagnostic analysis prediction and progress tracking.

• Collect quality issues through multiple channels; push for root-cause improvements.

• Collaborate closely with Area Service Managers Field Engineers and technical/warranty teams.

• Support Denza-related technical activities and events as required.

• Ensure software/quality updates are tested and verified prior to release.

Required Qualifications & Competencies

• Strong automotive technical background including required certificates for HV systems.

• 5 years in a similar role within automotive/e-mobility OEM or importer.

• Bachelors degree in automotive engineering or similar.

• Strong organizational skills; proactive problem solver; culturally aware.

• Fluent English and native Czech; Chinese is a plus.

• High attention to detail; strong time management; strong presentation skills.

About BYD Group

Established in November 1994 BYD Group is a leading multi-sector high-tech company focused on innovation and development in automobiles rail transit renewable energy and electronics.

Committed to improving quality of life through technological innovation BYD Group operates over 40 subsidiaries with more than 900000 employees including over 110000 engineers across 400 cities in 79 2024 BYD Auto delivered 4.27 million NEVs (BEV PHEV) globally maintaining its position as the world leader in new energy vehicle sales.

BYD Group upholds the values of innovation pragmatism passion and competition contributing to a sustainable future through zero-emission and emission-reduction solutions.

Our purpose is to build a zero-emission future that reconnects humanity with nature and a world of clean air.
We are looking for talent who share this mission and want to create positive impact by joining a diverse and dynamic team