IT Customer Support Specialist II
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Job Location:
Brno - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Join Resideos One IT team that offers IT support to Resideo end users across the globe. You will deliver the most effective secure and responsive service to our customers and enable them to make informed decisions in a connected way. You will provide contemporary services and make it easy for users to engage with IT. You will support a growing user base while managing multiple projects simultaneously. You will guide junior staff and be the point of escalation for complex technical issues. You will perform root cause analysis and ensure closure of issues to ensure the highest levels of customer satisfaction. Provide accurate and fast solutions to IT issues to help customers achieve a consistent seamless IT experience in a fast paced environment. Recommend and implement improvements and root cause analysis to deliver the best timely solutions improving customer satisfaction and experience. Implement plans and recommend changes to hardware software and processes to achieve department goals and ensure best in class IT Support.
JOB DUTIES:
- End to end IT support
- Develop self-help documents
- IT asset set up and decommissioning
- Documentation and reporting
- End user training
- Test and develop resolutions
- Participate in audits
- Troubleshooting and root cause analysis
- Monitor and track issue resolution
- Maintain equipment stock
YOU MUST HAVE:
- High school diploma/ Associates degree in a computer-related discipline
WE VALUE:
- Experience with SharePoint and Microsoft Suite
- Client service experience Bachelors degree is a plus
- Understand networking concepts; servers; LANs/WAN
- Experience in root cause analysis and technical diagnostics
- Excellent customer focus
- Conveys information with clarity ensuring messages are understood across diverse global teams
- Ability to use desktop computer hardware and software knowledge to assess diagnose and correct problems
- Programming knowledge is a plus
- Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Resideo offers top-of-the-line home automation solutions to set up your best smart home system, including smart thermostats, security cameras and more.
