German-Speaking Remote Streaming Support Role in Turkey!

Are you fluent in German and based in Turkey Do you love digital entertainment Were searching for highly motivated individuals to join our team as a Remote German Customer Advocate for a premier Subscription Video On-Demand (SVOD) streaming service.

This is an exceptional full-time remote opportunity for a Customer Support professional who is ready to launch their career on December 12 2025. No prior experience is requiredwe value enthusiasm and dedication!

Join Our Team as a Customer Advocate

You will be the vital link between our cutting-edge streaming platform and our valuable German-speaking subscribers. Your mission is to provide efficient high-quality service and technical assistance to ensure our customers can enjoy their favorite content seamlessly.

Day-to-Day Impact

• Resolve Inquiries: Deliver outstanding support primarily in German via written channels (chat and email) addressing customer issues related to service use platform navigation and general questions.
• Technical Troubleshooting: Skillfully resolve diverse technical problems including streaming errors login failures issues with various device platforms (from mobile phones to Smart TVs) and connectivity challenges.
• Account Management: Assist users with all aspects of their subscriptions including updating payment details explaining billing cycles and clarifying refund processes.
• Record Keeping: Ensure detailed and accurate notes are maintained for every customer interaction within our internal systems.
• Collaboration: Clearly communicate technical escalations and complex service issues in English to specialized internal teams for swift resolution.

Qualifications We Seek

• Primary Language: Exceptional fluency (written and spoken) in German is mandatory to serve our customer base effectively.
• Internal Communication: You must possess at least a B1 (Intermediate) level of proficiency in English for internal team communication and training.
• Location Prerequisite: Must be legally eligible to live and work remotely within Turkey.
• Experience: While past experience in customer service or a help desk environment is helpful it is not a requirementwe welcome entry-level applicants!
• Skills: Strong problem-solving abilities and comfort with technology (especially streaming services and device management) are key.

Your Working Hours

• Remote Setup: Work from the comfort of your home anywhere in Turkey.
• Equipment: We provide all necessary professional equipment (laptop etc.) for your role.
• Availability: Candidates must be flexible to work rotating shifts five days a week covering our service window.
  • Summer Rotations (Example): Shifts covering 10:00 - 19:00 13:00 - 22:00 or 16:00 - 01:00.
  • Winter Rotations (Example): Shifts covering 11:00 - 20:00 14:00 - 23:00 or 17:00 - 02:00.

Outstanding Compensation & Benefits

We recognize the value of top talent and offer a robust rewards package:

• Highly Competitive Salary
• Generous Welcome Bonus
• Comprehensive Private Health Coverage
• Daily Meal Allowance
• Clear Opportunities for Career Progression
• Paid thorough training to ensure you are fully prepared for success.
• A supportive and high-energy international remote work culture.