IT Operations Lead

Our Team

We advocate for travels positive impact on the world guided by an engaging culture rooted in established company values. We empower our people to innovate and grow.

Our differences give us growth. Our diverse workforce originates from more than 50 countries bringing together a depth of perspective and curiosity about the world. We encourage a culture of openness curiosity and flexibilityvital to deepening a shared understanding of our customers and each other.

We have a flexible hybrid model working from our Utrecht HQ and our homes in the Netherlands.

Just as travel is about discovery were searching for the right people to join our team. Are you ready to inspire the world through travel

Were on the search for

an innovative IT Ops tech lead with a focus on people and practical solutions who can Go One Stop this role you will be serving as a key link between IT stakeholders and business teams while joining the IT team and reporting directly to the Head of IT.

What you will be doing:

• Ensuring the reliability stability and performance of our business-critical eCommerce systems delivering a seamless customer experience.

• Overseeing secure cost-efficient infrastructure that meets SLAs.

• Facilitating incident management to minimise customer impact

• Providing clear insights through the IT Ops dashboard on system health and KPIs.

• Combining practical experience with leadership guiding a multidisciplinary team of 9 specialists in their growth and performance

• Managing AWS-based environments including Adobe Experience Manager Commercetools and frameworks such as Java React Kotlin and Swift.

• Working closely with developers to ensure smooth continuous delivery rapid incident resolution and preventative measures.

• Leading specialised sub-teams managing specific infrastructure areas and providing technical support to the customer service team

• Collaborating with development security and privacy leads as well as the architect to advance DevSecOps maturity and strengthen resilience.

  What were looking for

Its already a possible match when you share the same mindset as us being forward-thinking results-driven caring and embracing diversity.

What were looking for in your experience:

• A Bachelors or Masters degree in IT engineering or a related field.

• Minimum of 5 years of experience in IT Operations DevOps or infrastructure engineering roles with experience effectively leading and mentoring proficient technical teams

• Deep technical knowledge of microservices AWS serverless cloud platforms cloud engineering CI/CD pipelines Infrastructure-as-Code automated deployments SQL and non-relational databases (e.g. DynamoDB)

• Basic programming skills in Python Java or React and familiarity with ticketing tools (Jira Confluence ClickUp).

• Proficient grasp of security principles (OWASP) and compliance standards (cyber privacy accessibility)

• Skilled in applying DevSecOps practices across support and operations.

• Experience in B2C and B2B eCommerce on high-availability customer-facing platforms.

• Fluent in English with the ability to bridge technical and business stakeholders at all levels.#

• A structured improvement-driven mindset a consistent progress mentality and sound technical judgment

• Proficient communicator negotiator and resilient leader able to simplify complex topics and guide teams in demanding situations

  Our offer

• We offer a flexible hybrid model that combines remote work with in-office days each week promoting teamwork and connection.

• A complimentary NS train card to travel across the Netherlands for work and leisure.

• An annual free Interrail/Eurail travel pass for you and a companion so you can explore Europe and share the same experiences as our customers.

• Unlimited access to OpenUp for lifestyle & well-being recommendations.

• Support for your well-being through a generous personal allowance.

• We provide a training allowance of up to 4000 to support learning opportunities relevant to your role.

• An annual team trip across Europe to experience our product first-hand.

• 20 working days per year from abroad.

• An annual leave package of 28 days plus study days volunteer days and a culture day.

• Salary Scale: 61 Monthly gross salary (excluding 8% allowance): 6000 - 7500 (full-time) based on experience.

Curious to apply

Apply directly via our website ( ask you to share your resume in English (our business language) and tell us why youre interested in Eurail and this particular role. It doesnt hurt to be creative; we enjoy seeing your personality shine through.

If we think you might be a good candidate the next step is a relatively informal interview with some of your potential new team members. For you this is a chance to understand if Eurail is your ideal workplace and for us it tells us more about the value you would bring.

In the meantime

If youre curious why not check us out on LinkedIn and get a feel for our culture values and place worldwide

Got questions Our People & Culture team would be happy to help just drop us a note at . We dont use LinkedIn for messages so this is the best way to reach us!

While youre here explore our travel passes and get inspired for your next journey at .