Operations Supervisor Outbound

ESSENTIAL JOB FUNCTIONS

Outbound Operations & Performance

• Supervise all outbound activities including order picking heat press packing staging dispatch and carrier handover.
• Ensure operational performance targets are met in accordance with company standards and established operational routines.
• Plan and coordinate daily and weekly outbound workloads aligning staffing and resources with forecasted volumes.
• Monitor productivity accuracy and service levels to ensure SLA compliance.

People Supervision & Workforce Management

• Supervise outbound employees including task allocation attendance monitoring and shift coordination.
• Monitor employee performance against defined goals and operational standards.
• Address performance issues conduct coaching conversations and manage day-to-day discipline and conflict resolution in line with company policy.
• Support recruitment onboarding and training of outbound staff.

Quality Safety & Compliance

• Enforce compliance with company policies client SOPs and site health & safety requirements.
• Ensure outbound processes meet quality standards and audit requirements.
• Investigate outbound errors delays or service failures and implement corrective actions.

Cross-Functional & Client Coordination

• Coordinate outbound activities with inbound inventory transport and customer service teams.
• Communicate effectively with clients vendors and internal stakeholders regarding outbound performance and issues.
• Respond to and resolve production problems with minimal disruption to client service.

Continuous Improvement & Planning

• Identify process inefficiencies and actively contribute improvement ideas.
• Support the Operations Manager with planning activities and operational input into budgeting and forecasting.
• Assist with implementation of new processes systems or client requirements.

General

Perform other duties consistent with the role as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements

• Talking hearing and using hands to operate a computer keyboard mouse and other computer components
• Sitting for extended periods of time
• Walking within the warehouse and inspecting freight
• Vision abilities required by this job include close vision and the ability to adjust focus

OTHER SKILLS/ABILITIES

Skills & Experience

• Experience supervising outbound operations in a warehouse or contract logistics environment ideally e-commerce preferably with VAS experience.
• Strong understanding of outbound fulfilment workflows and SLA-driven operations.
• Experience supervising operational teams.
• Strong communication problem-solving and organisational skills.
• Comfortable working in a fast-paced volume-driven environment.
• Ability to work in a multi shift

EDUCATION AND EXPERIENCE

• High school diploma or GED Required
• Four years industry experience required
• Two years supervisory required

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Required Experience:

Manager