Internship Customer Connect Center With Italian And Germanic Languages

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The opportunity

Customer Connect Center is the worldwide entry door for sales & service-related customer inquiries. Our team in Krakow is part of the global set-up with a focus on and dedication to customers who have special agreements and require timely professional handling. We collaborate with all Business Units and Product Groups of Hitachi Energy in our role as customer advocate.

How youll make an impact

• Getting acquainted with Customer Connect way of acting and processing

• Support in Handling incoming inquiries from Italy and Germanic countries via e-mails chat web- telephone and other possible channels efficiently with confidence and professionalism (approximately 90% of inquiries are via web or e-mail)

• Share feedback about customer centricity of processes & solutions propose and help implementing improvements

• Able to multitask and maintain an organized work environment

• Living Hitachi Energys core values of safety and integrity which means taking responsibility for your own actions while caring for your colleagues and the business

• Collaborate with other departments and keep a positive relation with them

Your background

• You are a university student.

• You are flexible and creative team player. Cooperating & communicating in virtual teams would be of benefit.

• You can speak foreign languages (proven spoken & written skills): Italian and a Germanic language (e.g. German Dutch Nordic languages) with a good command of English.

• High focus on customers and their needs

• Ability to identify areas for improvement and propose solutions

• Onboarding and Training about Hitachi Energy portfolio will be provided. Some knowledge of Power Grids products and systems would be beneficial.

More about us

We offer following benefits to all interns:

• Flexible working hours.

• Access to internal e-learning platform Percipio

• Multisport card

• Participation in company social events

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