Senior Software Engineer (Digital & AI group)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Software Engineer

TheGenesys Digital & AI groupbuilds the innovations that power customer experiences for 7500 organisations worldwide. As aSenior Engineeryoull ship clean reliable backend services and data flows that underpin ourAgentic AI productsat global scale. Youll codesign sane interfaces with AI specialists keep systems stable and costaware and help the team deliver secure maintainable software quickly. We iterate rapidly and aim to deliver valuable applied AI features to as many customers as possible.

What You Will Do:

• Own welldefined services or components endtoend.Design build test deploy and operate backend capabilities (APIs events/streams storage consistency caching) including oncall participation and postGA care.

• Deliver features from discovery to GA.Write clear technical docs and contribute to design reviews; break work down sensibly and land change without drama.

• Build for scale and stability.Implement observability SLOs runbooks and backpressure/limits; take part in incident response and postmortems.

• Collaborate across teams.Partner with Agentic AI specialists Product Security SRE and Data to design stable interfaces plan dependencies and ship predictable outcomes.

• Improve our engineering bar.Write clean welltested code; review PRs; contribute to golden paths/templates API/event design standards and automated testing.

• Make pragmatic tradeoffs.Balance latency reliability security and cost using measurement (profiling load testing) rather than guesswork.

• Security and governance by design.Apply threat modelling leastprivilege IAM secrets hygiene and data retention/residency with strong auditability.

• Communicate crisply.Keep stakeholders in the loop with concise proposals and status updates; turn complex options into clear decisions.

• Support the teams growth.Share knowledge pair program and offer kind direct feedback; mentor midlevel and earlycareer engineers informally.

What Were Looking For:

• Bachelors degree in computer science (or equivalent experience).

• 4 yearsbuilding backend or platform software with evidence of strong ownership.

• Proficiency inPythonand/orJava plus solid foundations in algorithms data structures and distributedsystems design.

• Experience with service and eventdriven architectures (REST/gRPC; Kafka/Kinesis/SQS) schema evolution idempotency backwardscompatible APIs and data modelling.

• Comfortable withAWS(IAM networking DynamoDB/RDS S3 ECS/Lambda/serverless) and modern DevOps/SRE (CI/CD IaC automated testing observability runbooks oncall).

• Curiosity aboutAgentic AIand LLMadjacent workloads (tooling retrieval evaluation safety/guardrails) and a willingness to partner with experts in the area.

• Strong communication skills: able to align with Product and explain complex ideas simply.

• A growth mindset healthy pragmatism and a biastoaction.

Desirable Experience or an Interest in Learning:

• Analytics and data tooling e.g.Apache Spark Pandas.

• Batch data processing (Spark/Flink/EMR/Glue) and data quality tooling.

• LLM systems concepts (tool use/orchestration retrieval evals) and cost/latency tradeoffs.

• Observability at scale: metrics traces logs SLOs and error budgets.

• Security privacy and governance of enterprise software.

Our team already includes people of many genders nationalities ages and backgrounds. Diverse teams build better products full stop; so if youre unsure whether you meet every bullet please apply anyway. Were keen to hear how your unique experience can strengthen our crew.

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.