IT Project Manager

Position Summary:

The IT Project Manager is responsible for leading planning and executing complex technology initiatives that support the organizations strategic goals within the Medicaid managed care and behavioral health landscape.

The ideal candidate brings strong technical expertise exceptional communication skills and the ability to build trusting collaborative relationships across clinical operational and administrative departments. This role requires someone who can translate technical needs into business solutions support cross-functional coordination and navigate the unique challenges of behavioral health and Medicaid-focused healthcare systems.

Key Responsibilities:

Project Leadership & Execution

• Lead the end-to-end planning execution monitoring and closure of IT projects including software implementations system integrations data initiatives cybersecurity enhancements and infrastructure upgrades.
• Manage project scope timelines resources risks dependencies decision logs and budgets using PMO-defined methodologies and tools.
• Develop and maintain comprehensive project documentation including charters work plans status reports communications and risk mitigation plans.
• Coordinate vendor activities ensuring deliverables meet technical security and compliance standards.
• Anticipate problem-solve and resolve issues throughout project life cycle.
• Identify and work with stakeholders throughout the organization to define technical criteria for selection of vendors and coordinate vendor selection process as needed.
• Track and report on project milestones provide status reports and escalate issues to the project sponsor and leadership team.

Technical Expertise

• Serve as a technical liaison between business stakeholders IT teams and external vendors.
• Analyze and translate business requirements into functional and technical specifications.
• Support solution design sessions technical evaluations and system configuration discussions.
• Understand and ensure compliance with relevant health information technology standards including security interoperability PHI protections and Medicaid/behavioral health program requirements.

Cross-Departmental Collaboration

• Build and maintain strong working relationships with clinical leadership operations quality teams compliance provider networks data analytics and member-facing departments.
• Facilitate effective communication and alignment across departments to ensure project objectives and organizational priorities are well understood.
• Promote collaborative problem-solving and foster a culture of transparency and shared accountability.

Communication & Stakeholder Engagement

• Deliver clear concise project updates to executives stakeholders and technical teams.
• Facilitate cross-functional meetings ensuring decisions are documented and action items are followed through.
• Develop communication plans tailored to diverse audiences including technical teams clinical staff and senior leadership.

Governance & Compliance

• Adhere to PMO methodologies reporting processes and governance structures.
• Ensure all project activities comply with applicable regulations and standards including HIPAA data privacy requirements and Medicaid/behavioral health program guidelines.
• Support organizational readiness including training change management and transition-to-operations processes.

Qualifications:

Required

• Bachelors degree in Information Technology Computer Science Healthcare Administration or related field or an equivalent combination of education and 5 years of relevant experience.
• 5 years of project management experience leading IT or health technology projects.
• Strong technical background in areas such as system implementation integration application support network or infrastructure management or database/data systems.
• Experience working in healthcare preferably Medicaid managed care behavioral health or other regulated environments.
• Demonstrated ability to manage multiple complex projects in a matrixed organization.
• Exceptional verbal and written communication skills including the ability to translate technical concepts for non-technical stakeholders.
• Proven ability to build cross-departmental relationships and drive consensus.
• Proficient in project management tools and methodologies (e.g. MS Project Jira Asana; Agile/Waterfall frameworks).

Preferred

• PMP CAPM PMI-ACP or comparable certification.
• Experience with Medicaid data systems behavioral health technologies EHRs or claims/eligibility platforms.
• Knowledge of data governance cybersecurity best practices or interoperability standards (e.g. FHIR APIs).
• Background in vendor management contract oversight or RFP processes.

Key Competencies

• Technical aptitude with the ability to quickly understand complex systems.
• Strong interpersonal and relationship-building skills with a collaborative mindset.
• Strategic thinking and the ability to align project goals with organizational priorities.
• Adaptability in a fast-paced and evolving healthcare environment.
• Problem-solving and risk management with a proactive approach.
• Clear and confident communication across all levels of the organization.

Philadelphia Residency Requirement:

• The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.

U.S. Authorization Requirement:

• CBH does not provide sponsorship for applicants requiring future work authorization. All candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future.

Equal Employment Opportunity:

• We strive to promote and sustain a culture of diversity inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting hiring promotion or any other personnel action based on all qualified individuals. This is without regard to race ethnicity creed color religion national origin age sex/gender marital status gender identity sexual orientation gender identity or expression disability protected veteran status genetic information or any other characteristic protected individual genetic information or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal state or local law.

Requesting An Accommodation:

• CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
• If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance please send us an email at