Housing Support Representative II

Are you passionate about creating opportunities for people to thrive

Catholic Charities is the place for you!

Housing Support Representative II (on-call/casual)

Dorothy Day Residence

The mission of Catholic Charities Twin Cities is to serve those most in need and to advocate for justice in the community.

Our programs for children families and adults serve more than 25000 people every year. As the need for our services grows Catholic Charities is working to adapt and respond with strategies that prevent poverty meet basic needs in times of crisis and create pathways to greater stability.

WHY YOULL LOVE WORKING HERE:

Join a mission-driven organization that pairs compassion with accountability and hope with action. At Catholic Charities youll be part of a supportive team dedicated to creating opportunity and advocating for justice. We invest in our employees through training mentorship and opportunities for professional growth.

WAGE:$19.00 - $21.00/hourly

JOB SUMMARY: Catholic Charities is seeking a compassionate trauma-informed and culturally aware individual to work as an on-call/casual Housing Support Representative II at our Dorothy Day Residence. This position may work overnights and weekends.

The Housing Support Representative will act as a liaison and provide superior customer service while assisting residents outside agency providers and vendors. Under general supervision they will maintain a clean safe and secure environment for residents by providing referral information on a wide variety of topics. They will assist in resolution and de-escalation of emerging problems or situations that residents may face and ensure that rules and policies are consistently enforced.

ESSENTIAL FUNCTIONS

1. Manage incoming calls.
2. Assist residents with inquiries and ensure that issues are resolved both promptly and thoroughly.
3. Manage and enforce visiting policy and process.
4. Provide quality service and support in variety of areas including but not limited to maintenance requests complaints grievances resources and referrals.
5. May administer medications according to established procedures and guidelines.
6. Be vigilant of surroundings and utilize conflict resolution and de-escalation skills to defuse crisis situations as required.
7. Complete regular rounds checking all exits fire doors and common areas as well as monitoring residents activities in common areas to ensure safety and security.
8. Respond and handle issues in the best interest of the resident building and organization by regular identification of opportunities that positively impact the residents experience.
9. Assist Property Manager with running reports completing forms document management and data entry as required.
10. Responsible for reviewing and ensuring the relevance accuracy and timeliness of data and reporting for purposes of accountability and client outcomes.
11. Other duties as assigned

MINIMUM QUALIFICATIONS/EXPERTISE:

• Experience working with low-income and culturally diverse populations including individuals experiencing homelessness housing instability mental illness or other significant life challenges.
• High school diploma or equivalent required; post-secondary education preferred.
• Minimum of one year of experience in a human services social services or community support role
• Strong commitment to integrity professionalism and resident/tenant satisfaction.
• Effective verbal and written communication skills.
• Ability to accurately enter track and maintain data in electronic systems for documentation and reporting. Windows-based experience preferred.

JOB CLASSIFICATION: Hourly; On-call; Casual; Non-Exempt

PHYSICAL REQUIREMENTS

Catholic Charities is an equal opportunity employer.

Job Description Updated: 11/17/2023

Please note this job description is not designed to cover or contain a comprehensive listing of all functions that are required of the employee for this job.