eCommerce Solutions Consultant
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Job Location:
Glenview, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
-
Responsible for supporting a selected group of digital tools and solutions and managed the implementation business process modifications project management training and communications of those technologies across the organization and targeted user base.
- Leads the demonstration of solutions and training for users on our internally grown digital technology provides collateral and updated training documents and serves as an escalation point to troubleshoot non-common issues and user onboarding.
- Tracks open issues to ensure quick response and action from support teams.
- Identify customer needs and help customers use specific features.
- Monitor customer complaints on social media and reach out to provide assistance
- Update our internal databases with information about technical issues and useful discussions with customers.
- Assists with identifying potential process bottlenecks and works with the management team to resolve issues.
- Follow up with customers to ensure their technical issues are resolved.
- Responding to customer queries promptly and accurately via phone email or chat.
- Performs incidental project management including planning research analysis and implementation of deliverables and action items.
- Maintain a positive attitude and calmly respond to customers complaints.
Required Skills:
Bilingual (French Spanish)
Experience as a Help Desk/ Customer Care Specialist or similar Customer Support role.
Familiarity with the eCommerce industry is a plus.
Experience using help desk software and remote support tools
Excellent communication and problem-solving skills
Multi-tasking abilities
Detailed oriented
Self-starter
Ability to quickly diagnose and resolve technical issues
Exceptional teamwork and leadership skills to help other technical support workers
Ability to learn new technologies and implement them
Personable and attentive
Strong interpersonal skills
Responding to customer queries promptly and accurately via phone email or chat.
Performs incidental project management including planning research analysis and implementation of deliverables and action items.
Acts as project sub-task lead on small projects.
Manage daily tasks
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
