Customer Communications Spec
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
our Responsibilities:
- Work with a multi-disciplinary response team to gather real-time information on outages and our efforts to restore service.
- Craft and deliver communications to inform customers of impacts to service restoration efforts known workarounds and resolution.
- Track incidents communications sent and outlier situations to ensure shared visibility and support continuous improvement efforts.
- Build and send communications to customers on planned product maintenance and new product feature releases. Review communications for voice accuracy and tone.
About you:
- You have 3-5 years of experience of in-house or agency communications journalism or customer support. Crisis or incident communications experience is a plus but not required.
- You are resourceful comfortable taking initiative and confident in gathering information from others.
- You have excellent English writing skills. You can write quickly in clear concise language and have a strong command of grammar and punctuation.
- You are calm under pressure and manage stressful situations with a cool head.
Interview Details
Location: Noida Office. (Onsite)
Shift Timings Mon & Tue- 7 am to 4 pm IST and Wed Thu & Fri 11 am to 8 pm IST
Interview Pattern - 1st Virtual Round V
2nd Round -
- Work with a multi-disciplinary response team to gather real-time information on outages and our efforts to restore service.
- Craft and deliver communications to inform customers of impacts to service restoration efforts known workarounds and resolution.
- Track incidents communications sent and outlier situations to ensure shared visibility and support continuous improvement efforts.
- Build and send communications to customers on planned product maintenance and new product feature releases. Review communications for voice accuracy and tone.
About you:
- You have 3-5 years of experience of in-house or agency communications journalism or customer support. Crisis or incident communications experience is a plus but not required.
- You are resourceful comfortable taking initiative and confident in gathering information from others.
- You have excellent English writing skills. You can write quickly in clear concise language and have a strong command of grammar and punctuation.
- You are calm under pressure and manage stressful situations with a cool head.
Interview Details
Location: Noida Office. (Onsite)
Shift Timings Mon & Tue- 7 am to 4 pm IST and Wed Thu & Fri 11 am to 8 pm IST
Interview Pattern - 1st Virtual Round V
2nd Round -
Key Skills
- Internal Control
- Accounting And Auditing
- Accounts Handling
- General Services
- Elevator
- Brand
