Senior Business Analyst – Customer Success
Share
Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
At SeekOut onboarding is a critical moment in a customers journeyand were looking for an experienced Senior Implementation Consultant to own and optimize that first experience. This role is responsible for ensuring a smooth high-quality onboarding process for new Commercial and SMB customers in the U.S. market.
You will partner closely with Customer Success Managers Account Executives Solutions Consultants and end users to guide customers from sales handoff through go-live. Youll work in a high-touch fast-paced environment where coordination empathy product know-how and proactive communicatio
The Senior Business Analyst will enable SeekOuts Customer Success Managers (CSMs) to
deliver measurable value to customers through analytics insights and ROI storytelling. This
role bridges product data business impact and customer-facing narrativesmultiplying
the effectiveness of the CS team in driving adoption renewals and expansion.
Core Responsibilities
Analytics & Insights
Build dashboards usage reports and adoption scorecards for CSMs.
Automate recurring reporting for customer business reviews (QBRs/EBRs).
Provide predictive insights into churn risk and expansion opportunities.
Customer Business Reviews
Create standardized insight-rich review decks highlighting adoption and ROI.
Equip CSMs with customer-ready insight packs for executive discussions.
Translate data into outcomes that resonate with customer priorities.
ROI & Value Modeling
Develop ROI calculators and industry benchmarks to prove value.
Quantify business impact (time-to-hire recruiter efficiency quality of hire).
Support expansion and renewal conversations with financial impact data.
Strategic Initiatives
Build executive dashboards for GRR/NRR adoption and health scoring.
Support SeekOuts Exec Sponsorship Program with customer-ready metrics.
Run analyses and experiments to uncover drivers of adoption and retention.
Cross-Functional Partnerships
Provide adoption insights to Product and Engineering for roadmap decisions.
Supply Sales and Renewal teams with data to strengthen commercial discussions.
Support Marketing with case studies and adoption benchmarks.
Qualifications
57 years in Business/Data/Strategy Analysis ideally in SaaS.
Proficiency in SQL Tableau/Power BI Salesforce Gainsight (or similar).
Strong ability to convert data into business narratives and ROI models.
Experience building C-level ready materials and dashboards.
Excellent communication and stakeholder management skills.
Impact of the Role
CSMs enter every meeting prepared with data-driven insights.
Customers clearly see and quantify the ROI of SeekOut.
Renewal and expansion discussions are anchored in value not discounts.
Leadership gains visibility into adoption risk and growth opportunities
Required Experience:
Senior IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- Business requirements
- JD Edwards
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
Discover SeekOut's AI-driven talent acquisition and management platform, designed to help organizations source, hire, and retain top talent efficiently
