Customer Support Specialist
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
The Customer Support Specialist will manage customer communication across DMs comments WhatsApp and email. The role focuses on resolving queries teaching correct product usage collecting structured reviews identifying upsell opportunities and mapping insights for product and content teams. This person will ensure a consistent brand experience aligned with Antinorm.
Key Responsibilities:
Customer Support and Communication
Respond promptly across Instagram WhatsApp and email while solving all escalations
Guide customers on how to use products
Raise high priority escalations to team
Review Collection and Feedback
Conduct customer calls per day to gather detailed information from customers
Maintain an organised Excel sheet with data
Flag common issues and improvement actionables
Upselling and Product Education
Identify customer needs and recommend suitable products.
Explain benefits multifunctionality and expected results.
Guide high intent customers through checkout.
Community Insight Mapping
Track recurring themes across comments DMs WhatsApp and calls.
Tag insights into structured categories for product content inventory teams.
Share weekly insight summaries.
Skills Required
Strong written and verbal communication.
Ability to handle high volume chats with clarity and patience.
Understanding of beauty and personal care products.
Ability to educate customers and simplify usage instructions.
Strong organisation & documentation skill
Proficiency with Excel or Google Sheets.
Required Skills:
customer supportproblem solvingexcelcommunication
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
