Specialist PDS Application Support

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Specialist PDS Application Support

Role OverviewWe are seeking a PDS Application Support Specialist to join JLL Business Services (JBS) supporting the Project and Development Services business. This senior-level role requires deep technical expertise and leadership experience to ensure stability and optimal performance of business-critical applications. The Specialist will serve as the primary technical resource for complex challenges drive systemic improvements and mentor team members while promoting best practices across cross-functional teams.

Key Responsibilities

Technical Leadership

• Serve as primary technical authority for PDS applications establishing best practices and technical standards

• Design and implement robust solutions to prevent recurring issues and optimize systems

• Mentor analysts and team members in advanced troubleshooting and process improvement

Advanced Technical Support

• Lead critical incident resolution providing expert-level support for escalated and high-impact application issues

• Utilize advanced diagnostic tools to proactively identify vulnerabilities and drive root cause elimination

• Conduct complex root cause analysis investigations and champion preventive measures

Stakeholder Collaboration

• Partner with developers administrators and business leaders to align application functionality with business goals

• Communicate technical findings and recommendations to stakeholders ensuring informed decision-making

Data Governance & Performance

• Lead data quality assurance initiatives and develop processes for accurate data capture and management

• Architect performance monitoring strategies identifying trends and leading remediation efforts

• Ensure user experience and application reliability exceed service commitments

Process Management

• Oversee incident and request lifecycle management ensuring SLA compliance and facilitating post-incident reviews

• Support change management by validating and testing new features bug fixes and patches

• Develop technical documentation knowledge base articles and troubleshooting guidelines

Compliance & Best Practices

• Ensure adherence to data security compliance guidelines and regulatory requirements

• Champion policy updates and industry best practices across support activities

Ideal Candidate Profile

Education & Certifications

• Bachelors degree in Computer Science Information Systems or related field

• Advanced certifications (ITIL relevant application platforms) highly desirable

Experience & Skills

• Extensive experience in application support with leadership in high-level troubleshooting and incident management

• Advanced understanding of application architectures relational databases and ITSM processes

• Proven success with diagnostic tools for resolving complex technical challenges

• Demonstrated ability to mentor teams and lead cross-functional technical initiatives

Professional Qualities

• Strong leadership and collaborative skills with ability to manage stakeholder expectations

• Exceptional problem-solving analytical and communication abilities

• Detail-oriented and committed to continuous improvement

• Aligned with JLLs core values and professional ethics

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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