Customer Success Manager
Share
Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Overview
As an SMB Customer Success Manager youll serve as a trusted resource for a broad base of small to mid-sized clients in a pooled support model. Your focus will be on client retention platform adoption and resolving escalations through thoughtful communication and product education. Youll work reactively to support inbound client needs while also reviewing accounts and providing strategic guidance to help clients optimize their use.
Your success will be measured by your ability to build stickier longer-term client relationships through effective service insight and support.
Key Responsibilities
- Respond to inbound client inquiries and provide timely solutions-oriented support
- Handle account escalations with empathy and urgency coordinating internally as needed
- Review account activity and usage to identify opportunities for increased engagement and adoption
- Deliver personalized product recommendations training and best practices to help clients better utilize tools
- Assist clients in aligning their platform usage with their real estate marketing and lead generation strategies
- Maintain accurate documentation of client interactions and account statuses
- Advocate for client needs internally and relay common trends or feedback to relevant teams
- Help drive platform retention by improving client satisfaction and product usage
Requirements & Qualifications
- 12 years of customer-facing experience in a SaaS service or tech-enabled environment
- Familiarity with real estate or small business marketing strategies preferred
- Excellent communication and interpersonal skillsboth written and verbal
- Strong problem-solving skills with the ability to stay composed under pressure
- Comfortable presenting on-screen and leading product walkthroughs via Zoom or similar platforms
- Basic understanding of CRM platforms digital tools and client onboarding best practices
- Highly organized with strong attention to detail and follow-through
- Ability to manage multiple inquiries and tasks in a fast-paced environment
- Tech-savvy and comfortable learning new platforms quickly
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Lofty is an all-in-one real estate solution that offers CRM, IDX, team management, lead generation and more bundled in a seamless, easy to use package.
