Business Support Officer

4 Month Contract With A Local Authority

To provide high-quality administrative and operational support to the Housing and Temporary Accommodation Service ensuring efficient case management accurate data recording effective communication and compliance with statutory duties. The postholder will play a key role in supporting homeless households managing temporary accommodation processes and maintaining essential housing records.

Key Responsibilities

• Provide day-to-day administrative support across the Housing and Temporary Accommodation Service.
  

• Manage and update housing case files databases and records accurately and in a timely manner.
  

• Prepare letters tenancy documents appointment notifications and statutory communications.
  

• Handle inbound enquiries (phone email in-person) from residents partner agencies landlords and internal departments.
  

• Support the allocation and booking of temporary accommodation placements.
  

• Maintain accurate records of TA occupancy voids moves and household changes.
  

• Liaise with accommodation providers landlords and housing officers to coordinate property inspections repairs and tenancy issues.
  

• Process invoices monitor rent/charges and ensure financial information is recorded correctly.
  

• Assist in managing health and safety compliance checks and documentation for TA properties.
  

• Provide professional sensitive and accurate information to service users often including households experiencing homelessness or crisis.
  

• Signpost clients to appropriate teams or agencies where required.
  

• Support the management of emergency placements and out-of-hours queries (where applicable).
  

• Work effectively with internal departments (e.g. Repairs Finance Revenues & Benefits Safeguarding).
  

• Ensure all data is updated in accordance with local authority reporting requirements.
  

• Support the preparation of performance reports statistics and monitoring returns.
  

• Maintain confidential records in line with GDPR and safeguarding protocols.
  

• Contribute to service improvements policy updates and best-practice initiatives.
  

Requirements

• Proven experience working within a Local Authority environment.
  

• Demonstrable knowledge of Temporary Accommodation processes responsibilities and statutory requirements.
  

• Experience supporting Housing Homelessness or related public sector services.
  

• Strong administrative skills with accuracy and attention to detail.
  

• Ability to work in a fast-paced environment and manage competing priorities.
  

• Excellent communication skills with the ability to support vulnerable clients.
  

• Competent IT skills including MS Office and housing management systems.
  

• Knowledge of GDPR safeguarding and confidentiality requirements.
  

• Experience working with housing management or homelessness casework software (e.g. Locata Jigsaw Northgate Orchard).
  

• Understanding of Homelessness Reduction Act (HRA) duties.
  

• Knowledge of rent and charges processes for TA.
  

• Experience working with private landlords and accommodation providers.