Frontline Support Officer
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Job Summary
- This role is designed to provide high-quality frontline support within Learns Student Support Services. It involves engaging in all aspects of data input reception duties and administrative support throughout the learner journeyfrom initial meeting and enrolment through to destinationensuring accurate records compliance and excellent customer service.
- Act as the first point of contact for students and visitors delivering a professional front-of-house and reception service.
- Support all administrative processes including enrolment registration and data input during peak periods.
- Input and maintain accurate learner data on the Management Information System (MIS).
- Monitor attendance and punctuality review absences and update records on Learner Track.
- Submit prior learning records for exam purposes using the student database.
- Provide administrative support to tutors senior tutors and the leadership team.
- Report data issues promptly to the relevant leader and assist in resolving discrepancies.
- Assist with enrolment events and ensure smooth registration processes.
- Undertake other student services-related tasks as required to support the department.
- Previous experience in an administrative or student support role within an educational setting.
- Experience in data entry and maintaining accurate records on MIS or similar systems.
- Familiarity with enrolment and registration processes.
- Experience in providing front-of-house or reception services.
- GCSEs (or equivalent) in English and Maths (essential).
- NVQ Level 2/3 in Business Administration or equivalent (desirable).
- Proficiency in Microsoft Office applications and database systems.
- Working hours: 37 hours per week
- DBS is required.
Required Skills:
to work as part of the frontline student support services in Learns. To engage in all aspects of data input front of house and reception work. to support all aspects of administration from initial meeting enrolment through to destination helping to monitor attendance punctuality and liaise with leadership team. to report data issues when required to relevant leader to input data onto the management information system. to provide administrative support to tutors senior tutors and the leadership team. review absence and submit onto learner track to use the student database to submit prior learning records for exam purposes. assist the enrolment process registration and data input during this process ( this is not an exhaustive list and may require other student services related work)
Required Education:
to work as part of the frontline student support services in Haringey Learns. To engage in all aspects of data input front of house and reception work. to support all aspects of administration from initial meeting enrolment through to destination helping to monitor attendance punctuality and liaise with leadership team. to report data issues when required to relevant leader to input data onto the management information system.
Company Industry
IT Services and IT Consulting
Key Skills
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