3 - 4 Month Contract With A Local Authority

To provide an efficient safe and comprehensive response and support service to all users of the Community Alarm (Carelink) service.

Key Responsibilities and Duties

• Respond immediatelyindividually or in pairsto emergency calls received via the Control Centre computer system.
  

• Assess each situation and take appropriate timely action including contacting emergency services.
  

• Provide or assist with personal care in emergencies where care services have failed to attend using appropriate moving and handling equipment.
  

• Ensure the customers home is secure when leaving and contact next of kin as required.
  

• Respond to Emergency Duty Social Worker requests to visit customers and non-customers where other services are unavailable including delivering personal care when appropriate and safe.
  

• Visit prospective customers to complete a biography assess their ability to use an alarm check suitability of power and telephone sockets and ensure safe access.
  

• Undertake environmental risk assessments for all referred customers.
  

• Demonstrate and install community alarm equipment in customers homes ensuring all documentation is completed and keys are securely stored.
  

• Programme new alarm units ensure accuracy of customer data and test equipment with the Control Centre.
  

• Remove alarm units when necessary and ensure safe return of keys to customers or next of kin.
  

• Make routine visits to service users to check alarm equipment and update biographies.
  

• Understand and troubleshoot alarm technology and support the ongoing development of the service as technology evolves.
  

• Maintain confidentiality for all customer and care manager information both on and off site.
  

• Liaise with other services including care agencies GPs district nurses and domiciliary services ensuring customers receive correct and up-to-date support.
  

• Alert Care Management families/next of kin or health professionals where there are concerns about a customers well-being.
  

• Install/demonstrate alarms referred by the police for vulnerable individuals in the community.
  

• Assist in promoting the Carelink service including providing information or talks to groups and organisations.
  

• Complete all relevant paperwork and notify the Control Centre immediately of any changes in customer details to ensure database accuracy.
  

• Update and fax customer details to the Control Centre following programming of equipment.
  

• Prepare work for incoming mobile officers including booking customer visits.
  

• Participate in the Councils appraisal and development process attend supervision and team meetings.
  

• Use Council vehicles responsibly ensuring they are roadworthy and that faults repairs and expenditure are logged and reported.
  

• Provide reasonable cover during colleagues absence.
  

• Assist with induction and training of new mobile officers.
  

• Undertake necessary training courses and maintain awareness of community services available to customers.
  

• Contribute to the ongoing development of the Carelink Community Alarm service.
  
  

Requirements

• Ability to empathise with elderly customers adults with physical disabilities and individuals in distress.
  

• Ability to work independently with minimal supervision and as part of a team; adaptable and flexible.
  

• Strong communication skills with professional and non-professional contacts.
  

• Strong customer focus and ability to think clearly in emergencies.
  

• Understanding and valuing diversity in service delivery.
  

• Some knowledge of Care in the Community legislation (desirable).
  

• Awareness of the demands of shift work including unsocial hours night call-outs and bank holidays.
  

• No formal qualifications required.
  

• Must be able to write clearly and communicate effectively.
  

• Willingness to undertake customer-focused and safety-related training.
  

• Must be a car driver with access to a vehicle.
  

• Home location must allow rapid access to the Civic Centre.
  

• Satisfactory Disclosure and Barring Service (DBS) Check.