CBS-BMC-Technology Enablement BMC Product enablement Generalist Associate APAC and UK
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
At EY were all in to shape your future with confidence.
Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Discipline - Technology Enablement
Role Type - BMC Technology Enablement Generalist Associate APAC and UK
The opportunity
We are looking for passionate professionals who will be responsible for supporting & managing EY digital products and technologies. Ideal candidate will be someone coming from product/technology support background who have experience resolving customer queries & ensuring that a high standard of customer service is maintained. This role requires flexibility to work in a 24/7 shift environment including weekends and holidays to ensure continuous support for EY digital products and technologies.
Your key responsibilities
- Resolve customer queries ensure high standard of customer service is maintained
- Learn new technology and products and understand the technology landscape
- Work productively whilst maintaining exceptional call/data quality standards
- Monitor their personal support tasks and work that come through via ServiceNow
- Review open tickets assigned to them for updates from requester
- Respond to all updates from requesters within 24 hours
- Trouble shoot and resolve issues in line with agreed SLAs and individual knowledge
- Escalate tickets to vendor as appropriate
- Escalate tickets to other teams as appropriate
- Escalate tickets to other support staff as appropriate
- Ensure all tickets assigned are updated with description of status
Shift Pattern
- APAC 6:00 AM to 3:30 PM (1:30 AM to 11:00 AM UK time)
- UK 1:30 PM - 11:00 PM (()9:00 AM to 6:30 PM UK time)
Skills and attributes for success
- Experience in collaborating and working with cross-functional teams to plan deliver and execute successfully.
- Experience working in different shifts
- Should have good customer and technology-based support skills.
- Keep process technical operational and knowledge (of self) maintained / updated
- Should be excellent in communication (Verbal Written)
To qualify for the role you must have
- 1 to 2 years customer support experience with technology applications or softwares
- Good knowledge of PC technologies e.g.: Windows MacOS Office suite. Etc
- Excellent written and spoken English language skill
- Experience managing user access/product administration & customer management
- Experience tracking work pipeline and deliver as per defined SLA & commitments
- Excellent written and verbal communication with stakeholders across geography
Ideally youll also have
- To think strategically/end-to-end with result-oriented mindset
- To build rapport within the firm and win the trust of the clients
Technologies and Tools
- Software or Marketing technology products
- MS Office tools (Word Excel IE); web/production technologies such as HTML XML JavaScript and CSS
What we look for
- Analytical mind-set and problem-solving capability.
- Passionate about new technologies and digital products
- Enthusiastic and self-motivated with the ability to lead projects proactively.
- Meticulous attention to detail with an overall passion for continual improvement.
- Innovative and creative with a logical and methodical approach to problem solving.
- Credible and articulate with excellent communication presentation and interpersonal skills.
- Ability to think strategically and guide marketers of different levels with the best practices and industry trends
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.
- Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
- Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.
EY Building a better working world
EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.
Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.
Required Experience:
IC
Key Skills
- Computer Science
- Mainframe
- Active Directory
- Information Technology
- ISO
- Windows
- ASP.NET
- Information Security
- Linux
- Project Management
- Computer System
- strategic plan
- Db2
- Dns
- Technical Support
About Company
Bij EY Studio+ creëren we transformatieve ervaringen die mensen in beweging brengen en markten vormgeven. We combineren design, technologie en commercieel inzicht, aangevuld met EY.ai, een verenigend platform en aangedreven door ons volledige spectrum van diensten.
