Technical Support & Service Administrator Level 1

Do you have the technical skills and problem-solving ability to support our internal and end users and drive technical support excellence across our growing teamJoin Traka EMEIAs Technical Support team part of the ASSA ABLOY Group inOlney and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What would you do as ourTechnical Support & Service Administrator

Reporting to the Technical Team Lead for EMEIA you will be responsible for providing support to our EMEIA customers and distributors via phone and email. You will contribute to the overall effectiveness of the technical support team by fostering customer service excellence and ensuring resolution of any technical issues.

You would also be responsible for:

• Providing prompt 1st and 2nd line telephone and email support dealing with our EMEIA customers and distributors.
• Investigating faults and technical issues documenting and following up to closure.
• Setting up test systems to mimic customer faults.
• Working with KeyPER EMEIA 3rd level support to provide resolution to customers deeper issues.
• General administration within the customer services department including inbox monitoring and creation of tickets quotations and invoicing along with any other general admin functions from time to time.

The skills and experience you need

We are looking for someone who has:

• Some level of experience in a similar technical support role with a focus on end-user interactions.
• Good oral and written communication skills.
• Flexibility and adaptability in tackling new tasks and ability to work with initiative.
• Ability to proactively manage and document own workload with the ability to prioritize workloads and tasks.

What we offer

We are passionate about providing amazing opportunities and benefits so you can continue and progress a lifelong career with us.

Here is what we have to offer:

• 25 paid holidays a year plus bank holidays increasing to 28 following 5 years of service
• Ex-gratia day for Christmas Eve
• Day off for your Birthday -FROM 2026
• Pension; 5% employee & 5% employer. Auto-enrolment after 3 months
• Life assurance 3 x basic salary; after qualifying time with Company
• Employee Referral Scheme
• ASSA ABLOY Family Brand Discount (Yale)
• Free Specsavers Eye Care Voucher
• Access to Employee Care Scheme and Benefits Platform
• Cycle2work Scheme
• Length of Service Recognition

We review applications regularly so dont wait!

We are building diverse inclusive teams and encourage applications from everyone who can see themselves working with us. To make sure your personal data is safe we do not look at any applications sent by email or post. If you have any questions about the role or the process email Giulia Virde at

Lets create a safer and more open world - together!

To find out more about us visit

We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.

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