Technician Advanced
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Monthly Salary:
Posted on:
13 days ago
Vacancies:
1 Vacancy
Job Summary
Req Id:426308
At Bell our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world innovative digital solutions and seamless customer experiences. Its all developed and delivered by the members of #TeamBell and were always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental social and governance initiatives you will feel good about the greater impact you will have making every day better for people as they connect work learn and play.
Join us. You belong at Bell.
In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day youll inspire others by providing the best customer experience as you install repair and maintain Bells services and network for our residential and business customers.
At Bell youll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.
Name and description of hiring department:
The 9-1-1 Control Center is responsible to support 9-1-1 Service requests for PSAPs and ONPs
Main Job Duties / Accountabilities include:
- React quickly and find solutions to outages or major impacts on the 9-1-1 network respecting criteria established by the 9-1-1 team such as application of reroutes in case 9-1-1 centers have to go to their backup sites
- Perform surveillance and analysis of 9-1-1 systems (voice data and IP network: DMS IPVPN LAN/WAN ISN network and MPLS)
- Answer support requests from different key players and do the appropriate follow-up
- Analysis of 9-1-1 logs wireless/wireline phone trace address requests AULs and line testing on phantom calls received at 9-1-1 call centers using Info-DMS/ ACUT/TIM/BCRIS/PAIRE/CNA/NCMS/NM1
- Document in a ticketing system all troubles problems and actions taken on the 9-1-1 network
- Perform other tasks related to 9-1-1 operations such as running scripts 9-1-1 system cleanup statistics etc.
- Act as a team player with a focus on customer satisfaction
- Work autonomously with minimal supervision
- Organize and prioritize tasks in a dynamic environment
- As necessary agree to undergo a background security check to meet a customers clearance requirement.
Prerequisite:
Candidates who are part of the Craft and Services bargaining unit must have:
- A college diploma in electronics or telecommunications or equivalent work experience
Candidates from outside the Craft and Services bargaining unit must have:
- A college diploma in electronics or telecommunications or equivalent work experience
- A minimum of a high school diploma
- English language skills required: Interactions with English-speaking clients or individuals residing outside Quebec
Essential Qualifications / Skills:
- Basic knowledge on Voice and Data networks
- Basic knowledge in computers/workstations
- Ability to multi-task and manage multiple issues at the same time
- Ability to make decisions promptly and manage risks while under pressure
- Analytical thinking and problem solving abilities
Working Conditions:
This is a 24/7 operation and the requirement for this position is to be available to work on evening/night and weekend shifts. The candidate may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority) to participate in a standby program and work overtime as needed. Available and flexible to work days evenings nights weekends and statutory holidays as needed.
Note that many working conditions are subject to terms outlined in the collective agreement.
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status:Regular - Full Time
Job Location: Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 12/11/2025
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaQC Montreal
Bellone of Canadas Top 100 Employers.
Required Experience:
IC
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About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
