Service & Product Designer
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Job Location:
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
An empowering career at Singtel begins with a Hello. Our purpose to Empower Every Generation connects people to the possibilities they need to excel. Every hello at Singtel opens doors to new initiatives growth and BIG possibilities that takes your career to new heights. So when you say hello to us you are really empowered to sayHello BIG Possibilities.
About the Role
Were looking for a Service & Product Designer who is naturally curious eager to learn and comfortable diving into complex business processes. Youll support the design of AI-enabled journeys service blueprints prototypes and product concepts across sales and fulfilment ecosystems.
This role suits someone who loves research structured thinking and connecting the dots and who wants exposure to both service and product design.
What Youll Do
- Support research activities: interviews observation data collection and synthesis
- Help map current-state journeys processes and pain points.
- Assist in creating future-state concepts prototypes and small experiments.
- Document user needs business constraints and system requirements.
- Support workshops and co-creation sessions.
- Produce design artefacts (flows wireframes service maps).
- Work across teams including product engineering AI operations and business units.
- Project / Product Management
Who You Are
- Naturally curious observant and investigative.
- Strong sense of accountability and willingness to take ownership.
- Analytical andstructured in thinking able to break big problems into steps.
- Flexible in switching between service design and product design tasks.
- Motivated by learning feedback and experimentation.
Skills For Success:
- 25 years of experience in service design UX product design or similar fields
- Familiarity with journey mapping research prototyping or process mappin
- Passionate in AI automation or tech-enabled business operations
Key Skills
- InVision
- Interaction Design
- Ux
- Usability
- Visual Design
- Design Thinking
- Zeplin
- User Research
- UI
- IOS
- Figma
- Sketch
About Company
The Singtel Group, Asia's leading communications group provides a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions.
