Claims Manager
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Job Location:
Lexington, KY - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Title: Claims Manager
Reports to: Chief Operating Officer
Supervisory Role: No
Mountcastle Insurance is a privately owned independent insurance agency with offices in Lexington Mount Airy and Winston-Salem NC. Mountcastle has provided insurance services in the Triad since 1890 serving commercial group benefits and personal lines clients.
- SUMMARY
The Claims Manager is responsible for oversight of all claim processing and management activities. This position serves as the primary point of contact between the agency our clients and carrier partners and provides guidance and support to clients to ensure timely accurate and efficient claim processing.
- ESSENTIAL JOB FUNCTIONS
- Oversee entire claims process from initial claim filing to final settlement.
- Address complex or escalated customer inquiries and concerns regarding claims.
- Ensure a high level of customer satisfaction by providing timely and accurate information and resolving issues effectively.
- Communicate effectively with internal and external stakeholders to ensure smooth claims processing and resolution.
- Collaborate with other departments such asservice teams and producers to resolve complex claims issues.
- Performs related duties to benefit the mission and core values of the organization
- QUALIFICATIONS
- 5 years of experience as a licensed agent claims management experience is preferred
- Strong verbal and written communication skills
- Exhibits initiative responsibility and is dependable
- Strong organizational skills
- Proficient in Outlook Word and Excel
- Attention to detail
- BENEFITS
- Personal vacation time & paid holidays
- Hybrid Work Schedule
- Health Dental & Vision insurance
- 401(k) with company match
- Licensing Continuing Education and training opportunities
Required Experience:
Manager
Key Skills
- Corporate Paralegal
- Baan
- IT Sales and Marketing
- Civil Quality Control
- Activex
- Jboss
About Company
Title: Controller Reports to: Chief Operating Officer Supervisory Role: No Mountcastle Insurance is a privately owned, independent insurance agency with offices...
