HVAC&R Field Solution Specialist
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Job Location:
Simpsonville, SC - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Summary:
As an HVAC Field Solution Specialist you will be responsible for providing support for sophisticated commercial HVAC equipment. This role supports end users and field support technicians via phone email remote connection to the technicians computer or working with other tech support personnel. You will develop an intimate understanding of the various equipment layouts and this role you will be answering common questions providing documentation or could be working with an on-site technician to diagnose minor issues with electrical refrigeration controls or other related HVAC systems. The position requires working with internal engineering or quality teams to discuss field issues that have been discovered or assisting with validation testing of solutions. Optional travel to jobsites is available to assist Controls or Design Engineers to diagnose and resolve issues that are not able to be fixed remotely. Applicants with a mechanical or electrical background are a great fit if interested in a mix of an office environment and some hands-on work as well as Engineers looking to expand their technical knowledge. KCCs product line specific training will be provided. This position has high career growth potential for those interested in the HVAC field. This in-office for the first 6-9 months during initial training with an option to be hybrid after that.
Essential Functions or Responsibilities:
- Answer incoming customer inquiries related to HVAC equipment and systems.
- Provide clear and concise explanations to customers regarding technical issues.
- Offer troubleshooting assistance to customers to identify and resolve problems.
- Analyze and diagnose advanced technical issues related to HVAC systems.
- Maintain detailed records of customer interactions and technical issues.
- Identify opportunities to improve field support processes and procedures.
- Stay current with product specifications manuals and technical documentation.
- Take on advanced technical issues from lower-level support personnel.
- Gather customer feedback and suggestions for improving products and services.
- Optional travel with senior support personnel to jobsites for further diagnostics.
- Read and diagnose simple controls issues and diagnose using simple programmable logic.
- Participate in continuous education activities (classes reading manuals e-learning etc.) to expand your knowledge and understanding of HVAC systems.
Qualifications/Skills:
- Requirements:
- Must be able to meet safety/physical requirements.
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Patience and the ability to remain calm under pressure.
- Some experience using computers and Microsoft Office Suite (Excel Outlook Word).
- Valid drivers license and able to be put on company insurance for rental vehicles (only if electing for the optional travel).
- Ability to type at least 20 words per minute or willing to learn within the first 6 months of starting.
- Prefer:
- Previous customer service support or customer interaction experience.
- EPA 608 Certification.
- Technical degree certification HVAC certification or related high-level education.
- 2-5 years of experience working with HVAC equipment.
Safety/Physical requirements:
- Ability to lift 50 lbs.
- Fluent in English.
- Requires bending stooping and standing.
- Must be able to stand from six (6) to eight (8) hours per day.
- Follow established safety policies including but not limited to mobile equipment PPE emergency response HAZCOM first-aid response etc.
Other Duties:
Please note that this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required by the employee for this job. Duties responsibilities and activities may change over time with or without warning.
KCC COMPANIES IS AN EQUAL OPPORTUNITY EMPLOYER
For any questions you can contact:
Terra Beaver Talent Specialist
Laura Zoghbi Talent Specialist
Terra Beaver Talent Specialist
Laura Zoghbi Talent Specialist
Required Experience:
IC
Key Skills
- Sales Experience
- ADAS
- Customer Service
- AI
- Computer Skills
- Retail Sales
- Product Demos
- Automotive Diagnostics
- Automotive Repair
- Business requirements
- Cash Handling
- Enterprise Sales
