Managed Services SAP Delivery Manager

The Opportunity

We are looking for an SAP OTC Manager to join the EY US Team. As part of our EY US team you will be responsible for providing functional support for SAP Order to Cash across various regions for our US clients. You will collaborate closely with cross functional teams to address issues implement enhancements and optimize design to meet business requirements.

This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global companies through best-in-class solutions automation and innovation working with an international team.

To qualify for the role you must have:

• Bachelors degree in related technology field (Computer Engineering Science etc.) or comparable job experiences.

• 10-14 Years of experience required in SAP S/4HANA Sales and Distribution preferably with Global client.
• preferably with Global client

• Responsible for providing support for SAP SD module incidents ensuring minimal disruption to operations.
• Support incident solving by analyzing incidents raised by users and provides solutions.
• Working closely with customers and teams to ensure issues and requests are followed up and addressed timely.
• Handle change requests with a clear understanding of new business requirements.
• Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.

• Cross-functional communication skills; experience in offshore/onshore model.
• Defect resolution and defect analysis related to Sales & Distribution

• Ability to work with minimal guidance or supervision in a time critical environment.
• Strong communication collaboration and leadership skills with the ability to work effectively in a global cross functional team environment.
• Flexibility in managing work hours due to the volatile nature of Application Management work including being on call for critical business requirements.

Ideally youll also have:

• Experience with both S/4HANA and ECC.
• Well versed with OTC process including Inquiry Quotation for inquiry Sales order creation Availability Check Delivery Order Creation Pricing conditions and Discounts Picking and Packing Goods Issue Shipment Creation Invoice Payment Delivery Confirmation Post-Sales Activities Sales reporting and analysis.

• Experience in SD integration points with other SAP modules like FI SD PP and PM.

• SAP Certification in S/4HANA Sales
• User Training Experience.

What will you do:

• Provide day-to-day Application Management support for SAP Applications across IT Service Management including service requests incident management enhancement requests change management and problem management as Level 2 or 3 Application Management Specialist.
• Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.
• Collaborate with internal and external stakeholders to gather requirements assess business needs and provide advice on SAP SD solutions and designs.
• Develop and maintain documentation including configuration user guides and test scripts.
• Mentor and train junior SAP SD Team Members sharing best practices and providing guidance on issues and troubleshooting techniques.
• Keep abreast of industry trends emerging technologies and SAP best practices to drive operational efficiency through automation applied AI tools and innovation.
• Participate in on-call rotation and provide off-hour support as needed to ensure the availability and reliability of critical SAP systems.
• Available to work on shift hours depending on the requirement of the client.

What we look for

• A team of people with client orientation experience and enthusiasm to learn new things in this fast-moving environment.
• An opportunity to be a part of a market-leading multi-disciplinary team of hundreds of professionals.
• Opportunities to work with EY SAP application maintenance practices globally with leading businesses across a range of industries.

What working at EY offers:

At EY were dedicated to helping our clients from startups to Fortune 500 companies and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus we offer:

• Support coaching and feedback from some of the most engaging colleagues around.
• Opportunities to develop new skills and progress your career.
• The freedom and flexibility to handle your role in a way thats right for you.

About EY

As a global leader in assurance tax transaction and advisory services were using the finance products expertise and systems weve developed to build a better working world. That starts with a culture that believes in giving you the training opportunities and creative freedom to make things better. Whenever you join however long you stay the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people well make our ambition to be the best employer by 2025 a reality.

If you can confidently demonstrate that you meet the criteria above please contact us as soon as possible.

Join us in building a better working world.

Apply now!