Customer ServiceFront Desk (816510) 18.50

Key Responsibilities

Front Desk & Customer Service

• Greet all visitors with professionalism warmth and a customer-centered approach.
• Check in participants employers and visitors and direct them to the correct staff or partner agency.
• Provide accurate information regarding SC Works services workshops job search resources and partner programs.
• Manage lobby flow to ensure a welcoming organized and safe environment.
• Maintain confidentiality and follow WIOA SC Works and Equus policies for customer service and PII.

Administrative & Operational Support

• Answer multi-line phone calls and respond to inquiries via phone and email.
• Maintain the SC Works lobby resource notebooks and keep all information up to date.
• Keep lobby screens updated with current announcements job fairs hiring events partner events deadlines and community resources.
• Assist staff and partners with printing scanning copying or directing customers appropriately.

Outreach Communications & Media

• Develop flyers for center events partner activities hiring events workshops and community programs.
• Create short promotional videos to highlight:
  • SC Works services
  • WIOA success stories
  • Center activities and events
  • Partner programs
• Design social mediaready graphics using creation tools such as Canva Biteable or similar platforms.
• Coordinate with WIOA and partner staff to promote events ensuring outreach materials are accessible and professionally presented.

Data Tracking & Reporting

• Track foot traffic referrals workshop attendance and other metrics using Excel.
• Maintain accurate logs of daily center activity visitor needs and follow-up requests.
• Provide weekly and monthly summaries of customer volume and engagement trends as needed.
• Assist with data collection for board reporting and center performance tracking.

Program & Partner Support

• Support WIOA Wagner-Peyser Veterans Services DSS Vocational Rehabilitation Adult Education and other partners with participant flow and communication.
• Help ensure that partner schedules workshop calendars and center announcements are accurate and updated.
• Assist with preparation for center-wide events such as job fairs open houses industry tours and partner presentations.
• Develop PowerPoint presentations for use by WIOA staff partners and center leadership.

Qualifications :

Required Skills & Qualifications

• Exceptional customer service skills including patience professionalism and strong communication abilities.
• Critical thinker with the ability to problem-solve and respond to unexpected situations.
• Self-starter who takes initiative and completes tasks without needing constant supervision.
• Proficient in Microsoft Word Excel PowerPoint and Outlook.
• Familiarity with design and creation platforms such as Canva Biteable and similar tools.
• Ability to multitask in a fast-paced environment.
• Strong organizational skills with attention to accuracy and detail.
• Ability to work with diverse populations including individuals with disabilities returning citizens jobseekers with barriers veterans and youth.
• Knowledge of workforce development operations preferred.

Education Requirements

• High school diploma or GED required.
• Associate degree preferred in Business Administration Human Services Communications or a related field.
• Equivalent combination of education and experience may be considered in place of a degree.

Additional Information :

Work Environment

• Public-facing role located at the front desk and resource area.
• Requires professionalism positivity and consistent engagement with customers.
• Some assistance with event setup and light materials lifting may be required.

Location- Columbia SC

$18.50 Per hour-80 hours per pay period-8am-5pm with 60-minute lunch 

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demand-driven workforce solutions.

When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.

Remote Work :

No

Employment Type :

Full-time