Associate Client Operations Partner

Istanbul - Turkey

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Purpose of the job:

Acts as the liaison between the clients commercials and the operational teams. This role advises suggests and discusses solutions with the internal and external clients in terms of NielsenIQ Products without sales activities.

RESPONSIBILITIES:

Key accountabilities (this area is not a detailed description of activities on the job):

Converting the clients needs into internal work orders

Close cooperation with operations and commercial groups to work more effectively with client inquiries processes and tools available

Overall accountability for the timely and accurate resolution of client requests including direct contact with the client (email SF) in regard to technical or operational issues

Building positive relationships e.g. to effectively facilitate meetings provide support and remove obstacles through networking with stakeholders (operations and commercial groups clients)

Contribute to solving elements of regional and global clients requests through collaboration with other countries

Support in deep dive for root cause for quality improvement including quality meeting participation with respective functions.

Driving results which lead to significant and sustainable improvements in client satisfaction

Providing training for the new joiners and other team members if needed

Being responsible in keeping updated the operational documentation

Daily work in a multicultural environment through cooperation with stakeholders and colleagues to delivering against the set objectives.

QUALIFICATIONS:

Proficiency in Turkish both written and verbal.

Fluency in English both written & verbal.

Very good end-to-end operational understanding

Good understanding of the local market of the country

Well-developed analytical skills and very good attention to details

Proactivity attitude in recommending suitable solutions

Profound combination of operative skills and client orientation

Customer service abilities

Capabilities to translate client requirements into technical specification

Problem solving and Decision-making skills

Ability to work and build relationships with stakeholders at various levels of organization

Ability to work effectively in a team to achieve goals together

Time management skills

Very good Excel knowledge and computer literate.

#LI-PF1

#LI-Hybrid

Additional Information :

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the Work :

Employment Type :

Full-time

Purpose of the job:Acts as the liaison between the clients commercials and the operational teams. This role advises suggests and discusses solutions with the internal and external clients in terms of NielsenIQ Products without sales activities. RESPONSIBILITIES:Key accountabilities (this area is not...