Guest Service Associate Front Office
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
- Review analyze and suggest improvement of work flow and standards at the Front Desk
- Communicate with Duty Manager on all matters regarding guest services & hotel operations
- Ensure documentation of all guest related issues using the logbook
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
- Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently
- Assist Guest Relations in greeting rooming and sending off guests
- Inspect front of house and back of house regularly for cleanliness and orderliness
- Check billing instructions monitor guest credit and act upon any discrepancies
- Ensures the Safety Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
Qualifications :
Bachelors in Hotel Management
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Airside Operations
- Desktop Support
- Corporate Risk Management
- Gallery
- Agile Testing
- Humming Bird
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
