Account Manager HME

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The pay range for this position is listed below. Actual pay rate dependent upon experience.

Position Highlights

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

• Serve as the primary relationship owner for assigned clinics hospitals and referral sources building and maintaining strong long-term relationships. Understand customer needs by providing information on products and services and providing innovative solutions when needed.
• Lead structured six-week territory rotations with provider visits performance reviews and reactivation of underperforming accounts.
• Track and analyze referral trends using market insights data internal dashboards and Customer Relationship Management (CRM) to target gaps and guide outreach strategy.
• Collaborate with clinic and branch managers to set provider-specific referral goals and support regional growth plans.
• Partner with leadership to identify new service lines or geographic gaps and provide market-level insights to inform product operational and outreach strategies.
• Support development of business cases for new payer models territory expansion or underserved provider groups.
• Represent Avera HME at provider events health fairs and educational sessions to promote services and strengthen community relationships.
• Coordinate targeted marketing and provider education campaigns in partnership with internal clinical and outreach teams.
• Elevate awareness of the full Avera HME portfolio ensuring providers understand ordering workflows qualifications and available patient support resources.
• Document all key activities contacts and goals in CRM systems to ensure alignment visibility and accountability across departments.

• 1-3 years Experience in sales business development account management provider relations or referral coordination; preferably in healthcare HME/DME hospice home health or medical device industries.

• Bachelors In business marketing or a related field.
• Proven ability to build and maintain strong relationships with physicians nurses clinic managers and healthcare decision-makers.
• Experience with territory management client-facing outreach and goal-based sales or engagement strategies.
• Demonstrated ability to analyze data identify trends and develop strategic action plans based on referral volume market share or CRM dashboards.
• Proficiency in CRM systems referral tracking tools or platforms.

• Commitment to the daily application of Averas mission vision core values and social principles to serve patients their families and our community.
• Promote Averas values of compassion hospitality and stewardship.
• Uphold Averas standards of Communication Attitude Responsiveness and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles laws regulations and standards associated with but not limited to CMS The Joint Commission DHHS and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.

• Up to 5% employer matching contribution for retirement

• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability Veteran Status or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application please call 1- or send an email to .