Full-time Continuing position
Salary Level HEW 4 17% Superannuation
Based at the Melbourne CBD campus and hybrid ways of working
About the role
As Admissions Assistant you will provide administrative support for the selection of VTAC International and Direct applicants in the STEM college including applicants via RMIT Online Open Universities Australia or other partners.
You will ensure a quick turnaround of enquiries and selection decisions and assist in improving the efficiency of the selection process by providing accurate advice to applicants and staff for admissions and credit processes and handling selection queries and using initiative to resolve issues.
To be successful in this position you will have:
Demonstrated experience in high-volume customer enquiry roles.
Demonstrated experience and expertise in the provision of high-quality administration services including a sound knowledge of relevant policies and procedures.
Proven analytical and problem-solving skills with a demonstrated ability to investigate and make informed decisions regarding issues.
Demonstrated skills in managing time setting priorities planning and organising workloads.
Well-developed interpersonal skills communication skills including ability to tailor communication styles to diverse audiences.
Demonstrated skills in using productivity software (Excel Outlook Word etc) and prior experience in using enterprise systems (student/customer database websites internal systems).
Other requirements:
There may be a requirement to work additional hours from time to time.
There may be peak periods of work during which taking leave may be restricted.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the Group
The STEM College Operations teams provide exceptional and efficient support to the College via a shared services model.
The team delivers service to all four Schools across five distinct functions:
Student Lifecycle
Planning & Operations
Technical Services
Program Lifecycle & Governance
WIL & Engagement
Relevant digital solutions such as Workday are used by the five teams to streamline processes and drive operational efficiencies. The Groups end-to-end professional support ensures a consistent approach to the operational and strategic functioning of the College and adherence to University policies and procedures.
The STEM College Operations professional staff are instrumental in providing students with a transformative and enriched learning experience and in supporting our research and engagement administration activities.
ToApply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the Apply link at the top of this page.
For further information about this position please see the Position Description hyperlinked below or contact the Talent Team via email .
Position Description Admissions Assistant
Please note if you are viewing this advert from an external site please click apply and you will be redirected to RMITs Jobs website to access the Position Description at the bottom of the page.
#Li-Hybrid
RMIT is an equal opportunity employer committed tobeinga child safe organisation. We are dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
At RMIT we are committed to supporting adjustments throughout the recruitment and selection process as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements please contact Dani via or visit our Careers page for more contact information - are a Circle Back Initiative Employer we commit to respond to every applicant.
RMIT is an international university of technology and design and Australia's largest tertiary institution.