Customer Solutions Manager
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Great benefits and remuneration
Work with industry-leading products and technology
Join a global organisation with a strong focus on training safety and quality
At KONE youll find innovation that goes somewhere
We see a future of smart cities. As an innovation leader in the elevator and escalator industry our award-winning products and solutions continue to push boundaries rethinking how we use buildings for life work and play.
Our work will take you in different directions
We are looking for a Customer Solutions Manager to join our expanding Major Projects team based in Brisbane QLD.
The Customer Solutions Manager (CSM) will support the sales team and work on the most demanding and complex projects.
What will you be doing
Support the business development lead in managing key strategic accounts with a focus on selected consultants property managers developers and architects.
Engage with key external stakeholdersincluding vertical transportation consultants access consultants and architectsas required.
Develop a strong understanding of customer needs and relay insights to the area offering leads to influence solution development.
Lead consultative sales efforts to deliver enhanced value for customers.
Identify and pursue design-build business opportunities.
Collaborate closely with global stakeholders and the supply chain team to optimise solution offerings.
Support the Bid Team by providing initial material cost estimates for proposal packages.
Prepare and present full-chain profit & loss summaries for projects and support the approval workflow through the CRM system.
Manage customer follow-ups and respond promptly to requests for additional information.
Participate in customer presentations and meetings alongside KONE colleagues to effectively differentiate KONEs value proposition.
Assist front-line leaders by delivering targeted development and training support for sales and engineering teams.
What are we looking for
Bachelors degree in engineering or other related field
5 years relevant engineering experience
Elevator industry experience highly desired
Understanding lift traffic analysis preferred
Effective communication skills with the ability to communicate with confidence and clarity
Ability to understand and translate customer needs into KONE technical specifications
Theres so much more to KONE than you may realise.
Career development and progression opportunities within a global business
A friendly and flexible work environment that makes KONE a great place to work
The breadth of our business means career pathways both local and abroad. Youll be inspired by whats possible using each new experience as a steppingstone to where you want to go.
Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position.
At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on Experience:
Manager
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral ... View more
