Community Specialist 420 Carroll Street (Brooklyn)
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Job Location:
Brooklyn, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Who we are:
The Domain Companies is a national real estate development and investment firm focused on making a positive and lasting social economic and physical impact on the communities in which we build. Domain is responsible for a diverse range of innovative projects including affordable mixed-income and luxury apartments condominiums hospitality retail entertainment venues and creative workspace.
Our success is a result of our community-focused approach collective entrepreneurial spirit and the unique skills and experience of our people. Our team stays at the forefront of our industry by striving for excellence and innovation in everything we do. The result is a dynamic environment that encourages creativity and offers the opportunity for growth and advancement.
What were looking for:
Who you are You are highly extroverted organized individual who enjoys working with people and anticipating their needs while surpassing their expectations with ease. A talented networker with a contagiously good attitude and attention to detail. The ideal candidate is an expert at time-management organization and communicating clearly with fellow staff members prospective members and guests in a friendly diplomatic manner. As part of our small staff you are a devoted team-player committed to The Shops success and growth. Like the entrepreneurs who co-work with us the Community Specialist must be highly flexible adept at multi-tasking and able to take initiative quickly to resolve issues seamlessly. The ideal Community Specialist will have a knack for operational excellence and maintaining the newest shared workspace in Gowanus Brooklyn.
What youll be doing:
- Maintain space equipment and amenities to the highest standard at all times to provide exceptional member and guest experience
- Manage relationships and invoices with 3rd party building vendors/technicians
- Identify prospect and member needs and responsively tailor offerings follow-up throughout life-cycle of potential and actual members at all stages of their relationship to The Shop
- Curate and assist with member and non-member bookings and event schedules
- Provide exceptional hospitality and communication for members and guests alike
- Schedule and conduct tours to sell space and products to prospective members
- Identify and recommend opportunities to improve amenities increase revenue reduce expenses and/or improve member experience
- Organize and maintain an effective CRM system with a healthy pipeline of prospective targets
- Schedule and facilitate moves ins and move outs member orientation activities and new member onboarding
- Build and maintain strong partnerships with different community organizations on a regular basis
- Prepare and maintain membership agreements with attention to detail
- Assist the curation and management of member programming member and non-member bookings event schedules and the set up and breakdown of events
Skills Experience and Qualifications Required:
- 2 years of relevant experience in coworking hospitality sales customer service or events
- Bachelors degree in Marketing Management Hospitality or a related field preferred
- Ability to multitask and do several things with constant interruptions
- Strong verbal and written communication skills
- Comfortable with technology and social media experience with HubSpot or coworking software a plus
- Collaborative and reliable team player
- Warm professional personable and approachable
- Penchant for organization hospitality and defined processes
- Passion for entrepreneurialism and community building
- Self-starter who can work independently
- Relentless approach to problem solving
- An eye for detail
Physical Demands:
- This position involves regular walking standing sitting for extended periods of time hearing and talking.
- May occasionally involve stooping kneeling or crouching.
- May involve close vision color vision depth perception focus adjustment and viewing computer monitor for extended periods of time.
- Involves manual dexterity for using keyboard mouse and other office equipment.
- May involve moving or lifting items at or about 40 pounds.
Work Hour Requirements:
- Ability to work a flexible schedule based on company needs. The standard Community Specialist shifts are from 8:30 am to 4:30 pm and 9 am to 5:00 pm MondayFriday but require flexibility to cover periodic evening events which usually end no later than 8 addition Community Specialist must have flexibility to work occasional weekend shifts for event coverage.
- Regular dependable attendance and punctuality.
Compensation & Benefits:
- Competitive pay with potential annual bonuses.
- Health and wellness benefits with 4 different plan offerings.
- Company-paid Life Insurance and Short-Term Disability.
- Paid Parental Leave Program (up to 8 weeks of 100% pay).
- 401(k) matching program (up to 4%).
- 10 days of paid vacation 7 sick days and 10 company holidays annually.
- Fun extracurricular activities and perks.
- MyDomain discounts at local businesses.
- 2 Volunteer days and an annual community day where we get to give back together!
- Professional development opportunities.
This job description is not all-inclusive. The Domain Companies reserves the right to amend this job description at any time. The Domain Companies is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
Required Experience:
IC
Key Skills
- English
- User Interface
- Communication
- Content Writing
- Online
- Internet
- Youtube
- Management skills
- Digital speech
- Speaking skills
- Analytics
- Writing Skills
About Company
Specializing in sustainable, mixed-use development, The Domain Companies offers luxury apartment communities and retail spaces in great neighborhoods.
