Executive Housekeeper Full Time Harrah's Gulf Coast

Essential Job Functions:

• Direct day-to-day operations of the housekeeping team
• Strategizes with senior management on ways to continually improve the overall operation of the departments.
• Looks for and identifies ways to create a higher level of standards and procedures.
• Responsible for enhancing and refining the departmental training program and supervisory structure.
• Confer with supervisors to assure maximum customer satisfaction and efficient utilization of manpower and facilities.
• Handles guests concerns taking corrective action as necessary.
• Inspects facilities services and equipment and recommend changes or improvements as necessary.
• Review and approve and/or initiate requisitions and expenditures within the scope of delegated authority.
• Ensure that expenditures remain within established limits.
• Periodically conducts sessions with supervisors to insure proper coordination and communication of policies standards and procedures and operational matters.
• Prepare and/or assist in the preparation of annual budgets capital planning and operation forecasts; prepare regular and special reports; maintain necessary records and files.
• Establish and administer safety policies and procedures pertaining to the Housekeeping Department and assure adherence to these policies and procedures.
• Establish objectives for each defined area and implement action plans to achieve them as specified.
• Delegate assignments to appropriate supervisors to accomplish tasks and at the same time provide developmental potential.
• Maintain close work relationships with other departments managers/supervisors to promote smooth efficient operations.
• Uses participate management techniques in daily operations to ensure an environment of proactive employee relations skills are used.
• Promotes the use of feedback to continually look towards improving departmental efficiencies and cooperation.
• Recommend personnel changes including the hiring promotion demotion and release of staff.
• Recommend wage and salary adjustments within established limits.
• Approve vacations and recommend leaves of absence.
• Promote a positive work environment that stimulates and motivates employees to acceptable levels of turnover absenteeism and promotability.
• Recommend/implement incentive programs in that address reducing costs or increasing revenues.
• Provide training orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted goals.
• Spends most time interviewing training and selecting employees
• Conducts Performance Reviews
• Makes or recommends wage increases
• Makes or recommends promotions
• Provides for safety and security
• Handles employees complaints or grievances
• Recommends disciplinary action or disciplines employees
• Plans work
• Supervises and monitors work
• Monitors legal compliance with federal state and gaming laws

Qualifications:

• Four-Year College degree preferred.
• Minimum of five years operations management experience in a hotel of comparable size and quality is required.
• Minimum three years experience as a department head/division manager level or above required.
• Previous knowledge understanding and experience in developing and facilitating departmental training.
• Knowledge of computer systems and applications.
• Demonstrated ability in maintaining consistent high quality service levels; prior experience in supervising work units; history of developing employees who have been successfully promoted to increasing levels of responsibility; track record of managing a department that provides excellent service to guests.
• Excellent interpersonal customer service communication team building training skills and problem-solving skills are required.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.

Physical Mental & Environmental Demands:

• Must be able to work independently.
• Must be able to maneuver to all areas of the hotel and casino.
• Must be able to respond calmly and make rational decisions when handling employee and guest conflicts.
• Must be able to communicate distinctly and persuasively to others.
• Must be able to lift up to 10 pounds and carry up to 5 pounds.
• Must be able to bend reach kneel twist and grip items while working at desk area.
• Must be able to respond to visual aural cues.
• Must be able to operate a computer telephone and ten key adding machines.

Harrahs reserves the right to make changes to this job description whenever necessary.