Customer Success Manager

At PowerSchool we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible and a career with us means youre joining a successful team committed to engaging empowering and improving the K-12 education experience everywhere.

Team Overview

Our Success team ensures our partners in educational technology achieve their desired outcomes serving as champions of our customers needs. Through collaboration strong relationships and advocacy the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers.

Description

The Customer Success team focuses on ensuring customers achieve their desired outcomes with our products through satisfaction retention and growth.

Your day-to-day job will consist of:

• Cultivate and nurture strong relationships with customers serving as the trusted advisor in their journey with PowerSchool
• Collaborate with customers to maximize the adoption and utilization of PowerSchool products ensuring they derive maximum value from our solutions
• Develop and implement tailored Success Plans for strategic customers aligning their goals with PowerSchools solutions to drive mutual success
• Conduct regular EBRs to review overall relationship health address challenges and identify opportunities for enhancement.
• Work closely with internal teams including Sales Support Professional Services and Product to ensure value delivery for customers.
• Proactivelylead discussions with internal stakeholders tomitigate risk and improve the overallhealth of thecustomerrelationship.
• Act as a customer advocate within PowerSchool providing insights and feedback to contribute to the continuous improvement of our products and services.
• Strategize on renewals working closely with the rest of the Account Team
• Effectivelyforecast customer healthandrisk of attrition.
• Collaborate with sales teams to ensure growth attainment and increased footprint

Minimum Qualifications

• 5 years prior experience in a Customer Success Account Management or technical support role.
• Bachelors degree or equivalent or equivalent years of relevant work experience.
• Attention to detail and a strong bias for action
• Strategic thinking with the ability to align solutions to customer goals.
• Proficient in Microsoft Office suite
• Mastery level of deliveringdifficult messages when necessary
• Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes

Preferred Qualifications

• Salesforce experience preferred
• Understanding of K-12 education systems and technology preferred
• Software-as-a-service (SaaS) experience preferred
• Associates degree or equivalent work experience

Compensation & Benefits

PowerSchool offers the following benefits:

• Comprehensive Insurance Coverage (including Medical Dental Vision Pharmacy benefits Life Insurance and AD&D)


• Flexible Spending Accounts and Health Savings Accounts


• Short-Term Disability and Long-Term Disability


• Comprehensive 401(k) plan


• Generous Parental Leave


• Unrestricted paid time off (known as Discretionary Time Off - DTO)


• Wellness Program including ClassPass & Employee Assistance Program


• Tuition Reimbursement


• Optional Benefits: Pet Insurance Identity Theft Protection Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $58700 - $79400 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicants skills and prior relevant experience and training; licensures degrees and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process please let us know by emailing