Customer Solutions & Export Manager
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Job Location:
Wheeling, IL - USA
Monthly Salary:
$ 78200 - 117200
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
If youre looking for a special place to build or grow your career youve found it. Whether youre an experienced professional a recent college graduate or somewhere in between IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering marketing sales supply chain operations HR finance and more across more than 40 diverse businesses around the globe chances are we have something special for you.
THE COMPANY
Fluid Management Inc.a Unit of IDEX Corporation is the leading global manufacturer of precision dispensing and mixing equipment for the architectural paint industry.Frominitialdesign to equipment selection delivery and after-sales service Fluid Management strives for close teamwork with its customers delivering high-quality easy-to-operate products for every size and type of operation.
SUMMARY OF PRIMARY FUNCTION
TheCustomerSolutions & ExportManagerwilllead the customer solutions team ensuring efficientandaccuratetransactions across the Order-To-Cash process that result inapositiveoverallcustomer experience.Additionally they will be responsible for the management oftheexport complianceprogramincluding process ownership licensingdocumentationand risk mitigation.They will create direct relationships with keynationalaccountslead and collaborate cross-functionallytodeliverbusiness commitments and customer expectations. They willdemonstratecustomer obsessionby driving resultsand resolving customer issueswith a sense of urgency providing clear direction andownership thru to completion; enhancing the overall customer experience.
SPECIFIC RESPONSIBILITIES
Lead theCustomerSolution Specialistteam to ensure efficient andaccuratetransactions across the Order-To-Cash process
Ensuretimelyandaccuratetransaction including but not limited to order entry activities for spare / repair parts equipment credits rebills RMAs
Identifytransactional improvement opportunities planningand execution ofprocess improvement projects that reduce friction across the Order-To-Cashprocess and improve overall efficiency and customersatisfaction
Positive and proactive cross-functional collaboration across functional areas as part of core business activities customerescalationsand special projects.
Supervise and manage the performance of team members including recruitmenttrainingandtalentdevelopment
Foster teamwork within the department to support the overall success of Fluid Management and customer satisfaction; communication and cross training
Manage compliance and ensure adherence to corporate policiesproceduresand regulatory requirements.
Management of Fluid Managementsexport compliance program including process ownership licensingdocumentationand risk mitigation.
Timely andaccuratecreation of commercial invoices packing listShippers Letter of Instructionmaintainingand storage of documentation
Responsible for ensuring thatdiversion statements are included on export documentation and that all documents follow U.S. regulations and meet the end destination countrys requirements
Correspond with domestic and foreign subsidiaries to ensure they understand U.S. laws
Work withsupplychain tomaintainCertificate ofOriginand Free Trade Agreement documentation from suppliers.
Corporate main point of contact for Trade ComplianceregardingImports and Exports
Oversee activities with U.S. Brokers and freight forwarders including auditing and verification of commercial invoices andexpediteclearance of shipments that have been delayed by U.S. Customs
Responsible forassistingCorporate Trade Compliance mangers with internal audits and wellness checks of all international trade compliance procedures and documentation
Own thereporting andimpact ofservice quality metrics (escalations customer satisfaction and departmentKey Performance Indicators)astheyrelatetocompany-wide goals
Responsible for the freight quoting process for both domestic and international shipments
QUALIFICATIONS
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE/KNOWLEDGE
Bachelor degree in businessor related field
5 years of progressive experience incustomer serviceincluding people management
2years experience withExport-ImportControlCustomsand/or regulatory compliance.
Provenexperience managing and developing non-exempt employees including scheduling performance management and compliance with labor regulations.
Exhibit Leadership traits including Accountability Adaptability Confidence Creativity Empathy Positivity Team-building skills Integrity.
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Ability to work collaboratively withcross functional teams
Continuous improvement and process driven mindset
Mustpossessexcellent communication planning negotiatingtroubleshootingorganizational and interpersonal skills
Proficient computer skills with the ability to learn new software
Microsoft Office Applications (Word & Excel)
Strong knowledge of Oracle / JD Edwards or comparable ordering system
Precision or comparable compliance system
Bilingual in English and Spanish (Preferred)
Travel<10% of the time
Are you ready to join a different kind of company where our people our culture and our commitments are centered around providing trusted solutions that improve lives around the world
Total Rewards
The compensation range for this position is $78200.00 - $117200.00 depending on experience. This position may be eligible for performance based bonus plan.Benefits Package
Our comprehensive U.S. benefit offerings include: Health benefits 401(k) retirement savings program with company match PTO and more. More information on our benefits and rewards can be found on our career page: is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race color religion creed genetic information sex sexual orientation gender identity or expression marital status age national origin disability protected veteran status or any other consideration or protected category made unlawful by federal state or local laws.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
Artificial intelligence is not used to screen assess or select applicants.
This posting is for an existing vacancy.Required Experience:
Manager
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
IDEX (NYSE: IEX) is a company that has undoubtedly touched your life in some way with products that are mission-critical components in everyday activities.
