IT Support Specialist- Vbl

UCP of Central Arizona is seeking a friendly tech-savvy Part-Time IT Support Specialist to join our mission-driven healthcare non-profit team. If you enjoy helping people solving problems and making technology easy for others this role is a great match.

In this in-office position youll support staff across our organization by troubleshooting hardware/software issues managing IT tickets maintaining devices and assisting with Microsoft 365 networking and system setup for new hires. Youll be a key part of a collaborative IT team focused on exceptional service and smooth daily operations.

Schedule & Work Environment:

• Up to 29 hours per week
• North Phoenix Main Administration Offices
• Ability to travel to our Downtown East Phoenix locations when needed for support
• Offices open MondayFriday
• Flexible part-time set schedule within business hours

The IT Support Specialist is responsible for the maintenance of technical procedures and hardware/software asset management.

This position is responsible for supporting the vision of UCP of Central addition to daily technical operations a successful candidate will have solid communication teamwork and technical skills.

Essential Responsibilities:

• Oversees the end-user support function though UCPs ticketing system and by way of professional and timely communication with end-users.
• Assist with UCPs IT asset control system and ensure all assets are properly tracked.
• Assists with Microsoft Windows server Microsoft Exchange Spam Filter Microsoft SQL Office 365 Microsoft 365 as well as other Internet- and cloud-based system maintenance and troubleshooting.
• Assists with Microsoft Windows 11 Microsoft Office and all pc-related software and hardware required by the various UCP departments.
• Work with UCP staff to resolve technical issues and ensure business needs are met.
• Trains non-technical staff in using technologies effectively and provide ongoing support.
• Work with departments on disaster recovery/business continuity planning and ensure that backup recovery and security procedures are set up and performed.
• Ensures the creation and maintenance of users email and voice accounts.
• Support UCP staff located onsite and remote to resolve technical issues perform upgrades and ensure business needs are met on a daily basis by monitoring IT tickets.
• Work with departments on system setup including mobile device deployment for new hires.
• Ability to produce detailed technical procedures and documentation.
• Ability to prioritize multiple projects at any given time and update stakeholders.
• Performs other related duties as assigned.

Minimum:

• Requires an associates degree and/or equivalent work experience in highly technical and demanding environments.
• Over 2 years of experience in an IT department.
• Excellent customer service and communication skills.
• General knowledge of Microsoft Office 365 on premise and cloud services Windows operating systems networking TCP/IP and VoIP wireless networking security telecommunications and MDM.
• Solid troubleshooting and analytical skills. Ability to apply those skills to solve IT technical challenges.
• Must have a valid Arizona drivers license and clean driving history.

Preferred:

• Certifications: CompTIA A Microsoft Credentials
• System integration and data analysis

The candidate should also possess the following traits:

• Enjoy working with others in a diverse team atmosphere.
• Have a customer-centric focus and attitude.
• Ability to communicate and provide technical support non-technical stakeholders.
• Ability to research learn and share new technology with stakeholders.
• Solid integrity and confidentiality.