Community Operations Manager
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Job Location:
Cambridge, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
What is The Engine
The Engine supports Tough Tech founders working to solve the worlds most pressing challenges in climate health and advanced systems. We do this through powerful founder programs access to shared infrastructure and labs and by convening a national network of corporate partners investors and experts.
Position Summary
The Engine Accelerator is looking for a motivated and collaborative manager to join our Community Operations team. This individual will be in charge of driving the Resident experience and general operations of our incubator. The ideal candidate has extensive hospitality experience is a self-starter who is comfortable in a fluid work environment takes ownership of projects and work streams and is able to synthesize and communicate information clearly and concisely.
The ideal candidate will have a diverse operations background and can oversee customer service community building operations and support the work of The Engine team as well. This role works directly with the VP of Operations
Key Responsibilities
- Manage all aspects of the Resident experience at our incubator.
- Maintain relationships with all teams during their tenure and serve as a liaison between residents and our ecosystem.
- Proactively manage the building operations and systems maintenance
- Manage train and develop team of Community Operations associates
- Develop performance metrics for Community Operations team: help identify strengths and weaknesses by measuring key production factors
- Develop and oversee resident engagement events and series through the Community Operations team
- Manage all IT services and relationships with vendors
- Oversee the resident and building database system accurately and manage updates and fixes; check for accuracy monthly through community operations team
- Build track and manage budget for Community Operations department
- Prepare and execute resident & vendor agreements and paperwork
- Work through Community Operations associates to manage daily maintenance of the space
- Continually find ways to create efficiencies and best practices for the building systems team processes and resident experience Develop SOPs for our operations team building management and resident communications
Qualities in an ideal candidate
- Hospitality experience
- Motivated by The Engines mission to help tough tech entrepreneurs create game-changing companies
- At least 3-5 years of management experience
- Have excellent project management skills ability to multitask effectively
- High collaborator and team player willing to jump into anything
- Highly detail oriented with superb organizational skills.
- Creative and innovative thinker
- Outstanding communication skills both written and verbal
- Calm individual who can operate under pressure meet deadlines and pivot quickly
- High level of proficiency in Microsoft Office Suite Hubspot and Slack.
- Be able to work autonomously but willing to ask questions and receive feedback
$100000 - $135000 a year
Please submit a resume and cover letter
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- English
- User Interface
- Communication
- Content Writing
- Online
- Internet
- Youtube
- Management skills
- Digital speech
- Speaking skills
- Analytics
- Writing Skills
