Open Jobs IT Manager (KMX)

Warsaw - Poland

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

About the Role

We are seeking a highly skilled and experienced IT Manager to oversee and coordinate all aspects of retail and digital in store technology operations in Poland and Czech Republic.
This individual will be responsible for the management of in-store IT systems and mobile applications local infrastructure and vendor performance.
The role requires a strong balance of operational excellence leadership and hands-on project delivery across retail environments and omnichannel tools.

IT Manager will act as a key liaison between Central EME IT local stakeholders and external partners ensuring that all IT systems are reliable compliant and aligned with the companys strategic objectives.

Your responsibilities will be:

Retail IT Operations

Oversee and ensure the smooth operation of retail IT systems including POS solutions (e.g. Vynamic/) network providers in-store digital tools.
Manage IT support for stores and HQ ensuring minimal downtime and high service quality.
Supervise local IT service providers (e.g. hardware maintenance helpdesk on-site support).
Monitor SLAs and performance KPIs to ensure service excellence.
Guarantee compliance with local fiscal legal and security regulations.

Project Management & Implementations

Lead or support the deployment of IT projects (store openings digital tool rollouts infrastructure upgrades).
Collaborate with central IT and local operations to deliver projects on time and within budget.
Coordinate system testing user training and post-go-live support.
Maintain up-to-date project documentation and user procedures.

Maintenance & Support

Oversee application and infrastructure maintenance for stores and offices.
Ensure timely resolution and escalation of incidents coordinating with internal and external support teams.
Analyze recurring issues and drive root-cause elimination.
Guarantee data security backup procedures and adherence to corporate IT standards.

Budgeting & Vendor Management

Manage local IT budgets ensuring optimal cost control and forecasting accuracy.
Benchmark select and supervise local IT vendors and hardware suppliers.
Oversee licensing warranty and service contract compliance.

Team Leadership & Collaboration

Lead and mentor local IT staff (4 people) or contractors to ensure high performance.
Build effective communication bridges between business stakeholders and IT teams.
Provide training and guidance to store staff on digital tools and IT procedures.

Our expectation:

Masters degree (or equivalent) in Information Systems Computer Science or related field.
Minimum 5 years of experience in IT management within retail FMCG or consumer-facing industries.
Solid knowledge of store technology payment systems fiscal environments
Fluent in English
Strong project management skills with a track record of delivering cross-functional initiatives.
Excellent stakeholder management analytical and communication skills.
Proven experience leading IT operations across multiple countries would be a plus.
Willingness to travel to Czech Republic when required.

What we offer:

B2B contract

Work in an international company in the cosmetics industry

Gaining experience working in a dynamic company with a Hub and branch in the Czech Republic

Open communication and the possibility of international cooperation (especially between Poland - Czech Republic Poland - France and in the EME Region)

A wide range of company benefits to choose from in a cafeteria system

Hybrid work system (3 days per week in the office 2 days remote)

Work 50% in Polish 50% in English

Required Experience:

Manager

.About the RoleWe are seeking a highly skilled and experienced IT Manager to oversee and coordinate all aspects of retail and digital in store technology operations in Poland and Czech Republic.This individual will be responsible for the management of in-store IT systems and mobile applications loca...