Senior Manager Engineering, Cards Global technology Products
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Requisition ID: 242030
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.
The Role
Senior Manager Card Global technology Product supporting branch credit card applications typically oversees the operational and procedural aspects of the application process ensuring efficiency compliance and effective customer service. This role bridges credit policies with frontline branch activities.
Is this role right for you In this role you will:
- Lead and drive a customer focused culture throughout the team to deepen client relationships and leverage broader Bank relationships systems and knowledge
- Lead mentor and train branch staff on product knowledge application procedures and customer service standards. This also includes identifying training needs and evaluating performance.
- Identify defects and issues and escalate and action as appropriate
- Proactively pursue new methods to support stakeholders and assist with defect resolutions
- Ensure the quality assurance program is executed and weaknesses/gaps are addressed
- Support various regulatory requirements as requested by OSFI/Internal Partners
- Work closely with other departments - Management and leadership to align branch activities with overall business goals and introduce product enhancements.
Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:
- University degree in business finance mathematics business engineering or other related fields.
- Strong knowledge in the business product and end to end processes of Canadian retail banking operations.
- At least 5-8 years of experience managing projects within the financial industry.
- Experience in business management internal control risk management compliance audit or related areas.
- Strong leadership and team management abilities.
- Strong analytical and problem-solving skills.
- Strong communication (verbal and written) presentation and facilitation skills.
Whats in it for you
- Diversity Equity Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential respected for who they are and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities ethnicity race age ability & veterans.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
- Upskilling through online courses cross-functional development opportunities and tuition assistance.
- Competitive Rewards program including bonus flexible vacation personal sick days and benefits will start on day one.
- Community Engagement - no matter where you choose to work from; we offer opportunities for community egagement & belonging with our various programs such as hackathonsand much more!
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Required Experience:
Senior Manager
Key Skills
- Data Center Experience
- ArcGIS
- Cloud Infrastructure
- Construction Estimating
- Go
- Mathcad
- React
- Redux
- AWS
- Software Development
- Auto Estimating
- Distributed Systems
About Company
Scotiabank is one of the leading foreign banks serving large national and multinational corporations in the U.S. through its Global Banking and Markets, Global Transaction Banking and Wealth Management business lines.
