Practice Assistant II-Waltham
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Job Location:
Waltham, MA - USA
Hourly Salary:
$ 17 - 24
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling answering the phones and supporting the teams.Answer all incoming phone calls in a polite and courteous manner assist callers with routine inquiries and schedule appointments. Triage all phone calls appropriately throughout the division and hospital.
Handle patient inquiries and issues in a timely and effective manner.
Treat all customers with dignity and respect.
Return all patient phone calls within the same day.
Provide patients with progress updates on appointments procedures etc.
Greet visitors to the Department.
Make patient appointments and maintain appointment records.
Process patient billing forms and scan documents to patient medical record/LMR.
Open and distribute unit mail or faxes.
Handles screens and/or takes messages related to prior authorizations provider questions prescription refills and test results.
Schedule patients for follow-up/established outpatient clinic appointments in Epic as timely a fashion as possible
Fax/mail all medical requests to the requesting facility or Physician in accordance with HIPAA guidelines and regulations.
May perform more complex or specialized functions (i.e. schedule changes/blocking) at more advanced competency level.
All other duties as assigned by manager.
Qualifications
Education
High School Diploma or Equivalent required
Experience
Office experience 2-3 years required
Knowledge Skills and Abilities
- Basic Proficiency with all Office Suite.
- Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents to correspond and communicate with others clearly and effectively (including composing/editing e-mail memos and letters) and to take complete and accurate messages.
- Managing ones own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively follow established protocols and work within systems.
Additional Job Details (if applicable)
Full time onsite
52 Second Avenue Waltham
Monday - Friday 8:30am to 5pm
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/HourlyGrade
3EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Junior IC
Key Skills
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
