Sr Technical Customer Service Desk Agent in Indianapolis, IN
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Job Location:
Indianapolis, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
What success looks like in this role:
Provides Tier 1 and Tier 2 support.
Troubleshoots and resolves complex issues including:
o Supporting maintenance of hardware /software client propriety COTS and Unisys applications and issues with voice communications and voicemail systems and
o Assisting with resolution of Issues with network connectivity printing and remote access to desktop equipment.
Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution.
Communicates problem resolution and root cause information to users both technical and non-technical to help prevent future recurrence.
Supports L1 and L2 support agents in ongoing day to day questions related to client incidents requests and queries.
Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
You will be successful in this role if you have:
Preferred Some College
May require technical certification or Associate Degree
Generally 2-4 years experience in area of responsibility
Benefits
Unisys offers an outstanding benefits package featuring unlimited paid time off a 401(k) match comprehensive healthcare HSA matching ongoing learning opportunities and more! Were committed to supporting work-life balance and investing in your future success.
Video Interview
At Unisys we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
#LI-MT1
This role may require access to export-controlled commodities and technology. Therefore to conform to U.S. export control regulations applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.
Required Experience:
Senior IC
Key Skills
- Anti Money Laundering
- Access Control
- Content Development
- Flex
- AC Maintenance
- Application Programming
About Company
Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytic ... View more
