At Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them.
Our Mission: Create the Extraordinary
Our Vision: We create spectacular worlds that immerse inspire and connect you. We dont perform magic; we create it with excellence.
Our Values: Blaze the Trail Together We Win All-In on Service
Our corporate social responsibility framework People Planet Play represents our continuous dedication to enhancing economic development uplifting the wellbeing of our Team Members and their families and making positive contributions to the communities we operate in.
JOB SUMMARY
Takes records and cancels reservations. Provide upscale guest services. The Concierge proactively anticipates the needs of the guests so solutions can be offered before being requested personalizing the delivery of the service to meet the specific needs of each guest reminding the guest of scheduled events and appointments.
HOW YOU WILL CREATE THE EXTRAORDINARY
Be completely knowledgeable about all casino programs promotions activities and functions.
Be knowledgeable of local current restaurants spas attractions and events (concerts theater sporting events special events and more.)
Assist and coordinate with VIP Agent Functions (Check in Checkout Keys and Mail).
Take room reservations and room blocks.
Assist in training new guest service representatives as appropriate.
Log particular types of calls as needed.
Support maintain Horseshoe Casinos courtesy guidelines and promote outstanding guest relations.
Responsible for reports including exceptions reports and regret logs.
Provide the guest with an experience that will always be remembered and with the highest level of responsiveness.
They provide personal services of the highest level that may include but not limited to restaurant reservations recreation requests floral orders shoeshine etc. They also can make available maps literature and other materials.
Ensure prompt and positive action on all guest complaints questions concerns and suggestions as well as conduct quality assurance follow-up.
Arrange for suggest recommend book and confirm deliverable services that may include but not limited to purchasing gifts premium tickets dry cleaning and other errands.
Project an approachable and professional image in personal appearance manner and demeanor.
Maintain a work environment of cleanliness and organization.
Acknowledge and greet all guests with utmost courtesy and urgency moving out from behind the front desk to open doors and assist guests.
Listen and work with guests who present service opportunities or challenges. Attempt to resolve them and/or elevate and communicate them to a manager.
Maintain consistent presence at workstation.
When so directed participate in hotel functions.
Use professional telephone etiquette in handling internal and external guest requests. Use a work order system when necessary.
Assist with package and amenity deliveries. Log receipts of packages delivered to guests.
Provide continuous updates edits reviews and additions to the electronic guest database (list of guest preferences birthdays anniversary and other special dates restaurants service providers etc.).
Take same day reservations and when necessary future reservations following hotel rate structures and up-selling strategies.
WHAT YOU WILL NEED
Must be 18 years of age or older
HS diploma or GED.
One or more years of appropriate experience; or equivalent combination of education and experience.
Union Referral
ADDITIONAL REQUIREMENTS
Ability to perform reaching stooping and /or crouching motions repeatedly
Must be able to communicate verbally
Must be able to stand for extended periods of time
Must be able to lift 25lbs.
TOGETHER WE WIN
We believe in delivering family-style servicean approach that fosters warmth connection and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family creating a welcoming environment built on respect teamwork and personalized attention. Whether assisting customers or collaborating with coworkers we prioritize service that is thoughtful supportive and rooted in genuine relationships
DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a persons race color creed religion national origin sex marital status disability status with regard to public assistance age sexual or affectional orientation gender identity familial status ancestry local human rights commission activity citizenship genetic information protected veteran or military status or any other protected class.
DescriptionWE ARE CAESARSAt Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them.Our Mission...
Description
WE ARE CAESARS
At Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying and inspiring way forward and all Team Members are expected to uphold them.
Our Mission: Create the Extraordinary
Our Vision: We create spectacular worlds that immerse inspire and connect you. We dont perform magic; we create it with excellence.
Our Values: Blaze the Trail Together We Win All-In on Service
Our corporate social responsibility framework People Planet Play represents our continuous dedication to enhancing economic development uplifting the wellbeing of our Team Members and their families and making positive contributions to the communities we operate in.
JOB SUMMARY
Takes records and cancels reservations. Provide upscale guest services. The Concierge proactively anticipates the needs of the guests so solutions can be offered before being requested personalizing the delivery of the service to meet the specific needs of each guest reminding the guest of scheduled events and appointments.
HOW YOU WILL CREATE THE EXTRAORDINARY
Be completely knowledgeable about all casino programs promotions activities and functions.
Be knowledgeable of local current restaurants spas attractions and events (concerts theater sporting events special events and more.)
Assist and coordinate with VIP Agent Functions (Check in Checkout Keys and Mail).
Take room reservations and room blocks.
Assist in training new guest service representatives as appropriate.
Log particular types of calls as needed.
Support maintain Horseshoe Casinos courtesy guidelines and promote outstanding guest relations.
Responsible for reports including exceptions reports and regret logs.
Provide the guest with an experience that will always be remembered and with the highest level of responsiveness.
They provide personal services of the highest level that may include but not limited to restaurant reservations recreation requests floral orders shoeshine etc. They also can make available maps literature and other materials.
Ensure prompt and positive action on all guest complaints questions concerns and suggestions as well as conduct quality assurance follow-up.
Arrange for suggest recommend book and confirm deliverable services that may include but not limited to purchasing gifts premium tickets dry cleaning and other errands.
Project an approachable and professional image in personal appearance manner and demeanor.
Maintain a work environment of cleanliness and organization.
Acknowledge and greet all guests with utmost courtesy and urgency moving out from behind the front desk to open doors and assist guests.
Listen and work with guests who present service opportunities or challenges. Attempt to resolve them and/or elevate and communicate them to a manager.
Maintain consistent presence at workstation.
When so directed participate in hotel functions.
Use professional telephone etiquette in handling internal and external guest requests. Use a work order system when necessary.
Assist with package and amenity deliveries. Log receipts of packages delivered to guests.
Provide continuous updates edits reviews and additions to the electronic guest database (list of guest preferences birthdays anniversary and other special dates restaurants service providers etc.).
Take same day reservations and when necessary future reservations following hotel rate structures and up-selling strategies.
WHAT YOU WILL NEED
Must be 18 years of age or older
HS diploma or GED.
One or more years of appropriate experience; or equivalent combination of education and experience.
Union Referral
ADDITIONAL REQUIREMENTS
Ability to perform reaching stooping and /or crouching motions repeatedly
Must be able to communicate verbally
Must be able to stand for extended periods of time
Must be able to lift 25lbs.
TOGETHER WE WIN
We believe in delivering family-style servicean approach that fosters warmth connection and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family creating a welcoming environment built on respect teamwork and personalized attention. Whether assisting customers or collaborating with coworkers we prioritize service that is thoughtful supportive and rooted in genuine relationships
DISCLAIMER
This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a persons race color creed religion national origin sex marital status disability status with regard to public assistance age sexual or affectional orientation gender identity familial status ancestry local human rights commission activity citizenship genetic information protected veteran or military status or any other protected class.
For over 30 years we’ve set the standard now you can too. ; As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. ; This classic yet contemporary property is where you will entertain our guests as they
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Job Location:
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
