Online Help Desk Agent
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Job Location:
Cape Coral, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Ironside Restoration is seeking an Online Help Desk Agent to join our team. As an Online Help Desk Agent you will be responsible for providing technical support and assistance to customers through online channels. Your primary goal will be to ensure customer satisfaction by resolving issues efficiently and effectively.
Job Responsibilities:
- Respond to customer inquiries and provide technical support via online chat email and messaging platforms.
- Troubleshoot technical issues and provide step-by-step instructions to customers.
- Escalate complex issues to the appropriate team members for resolution.
- Maintain accurate records of customer interactions and transactions.
- Assist customers with account setup password resets and other account-related issues.
- Keep up-to-date with product knowledge and technical skills to provide accurate information to customers.
Essential Qualifications:
- High school diploma or equivalent.
- Excellent communication skills both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
Desired Experience:
- Minimum of 1 year of customer service experience in a technical support role.
- Familiarity with help desk software and online communication tools.
- Experience in troubleshooting software and hardware issues.
Salary & Benefits:
- Competitive salary based on experience and qualifications.
- Health insurance and other benefits package.
- Ongoing training and development opportunities.
- Potential for career growth within the company.
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
