GBS Consulting Senior Manager
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Job Summary
Line of Service
AdvisoryIndustry/Sector
TechnologySpecialism
National Tax ServicesManagement Level
Senior ManagerJob Description & Summary
Your Opportunity
PwCs Consulting Advisory unites 125000 consultants with expertise in industry strategy talent analytics and technology across 130 countries. We deliver tailored data-driven solutions that help clients achieve strategic goals drive organisational transformation and improve structures workforce technology and operations for lasting impact. With the rise of Generative and Agentic AI PwC leads in helping organisations unlock new opportunities in Global Business Services delivering complex GBS programmes across industries.
We are recruiting for a Senior Manager focused on GBS the delivery of GBS Transformation programmes development of our GBS Agentic capabilities and pursuit of GBS business development opportunities. You will have a breadth of experience in a number of the following areas: GBS Strategy GBS Operating Model GBS Service Delivery Model Shared Services Outsourcing GBS Processes and Policies GBS Technology experience of working with a wide range of people in a commercial environment and a working knowledge of a wide range of GBS issues and trends.
Role and Responsibilities
Proactively manage and lead a portfolio of Global Business Services (GBS) and Shared Service Centre (SSC) client engagements reporting to Directors and Partners.
Lead the design assessment and optimisation of GBS operating models across corporate and public sector clients and functions such as HR Finance Procurement IT and beyond focusing on service delivery models and governance frameworks.
Manage and deliver end-to-end GBS transformation projects including process re-engineering organisational design technology enablement implementation transition and vendor management.
Lead the financial management of GBS client programmes driving budget planning cost optimisation and value realisation.
Develop and implement strategies to address complex operational and technical challenges in GBS environments working collaboratively with client leadership teams including C-suite executives to articulate the GBS value proposition.
Partner with programme directors heads of GBS and C-suite stakeholders to develop business cases conduct assessments perform option modelling and support strategic decision-making.
Drive business development initiatives by identifying opportunities for GBS programme and scope expansion supporting proposal development and contributing to revenue growth plans within existing and new client portfolios.
Collaborate with agentic partners ecosystems and internal teams to design build and implement Agentic solutions that enhance GBS service delivery and client value.
Work closely with internal risk and legal teams to ensure compliance in the contracting and delivery of GBS programmes mitigating risks and safeguarding governance standards.
Build mentor and lead multidisciplinary project teams with expertise in GBS functional areas ensuring delivery of high-quality outcomes risk management and alignment with PwCs methodologies and standards.
Who You Are
Experienced GBS professional at Senior Manager level or equivalent with strong consulting background delivering end-to-end GBS and Shared Services transformations across corporate and public sectors.
Skilled in managing complex multinational engagements leading diverse teams and driving operational technology-enabled GBS solutions including process redesign implementation and transition and optimisation.
Deep expertise and track record taking a client through GBS strategy operating model design outsourcing business case development option modelling and deployment of Agentic and automation technologies.
Proven ability to partner with programme directors heads of GBS and C-suite stakeholders to articulate value manage budgets mitigate risk and navigate complex organisational environments.
Passionate about leveraging digital AI and automation to transform GBS capabilities and deliver client value.
Commercially astute with strong financial risk compliance and contract management skills within large GBS programmes.
Trusted advisor and effective communicator able to influence and build relationships across all organisational levels including senior executives and external partners.
Why PwC Joining PwC means becoming part of a truly global team that values innovation leadership and quality in everything we do. Youll have access to cutting-edge tools and development opportunities to grow your expertise and advance your career in one of the worlds leading HR transformation practices.
Ready to help organisations transform their business and build the future of GBS
Join us and make an impact that matters
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Analysis Business Process Analysis Change Management Coaching and Feedback Communication Communications Planning Corporate Research Creativity Cultural Evolution Delivery Excellence Embracing Change Emotional Regulation Empathy Engagement Strategies Human Resources (HR) Transformation Human Resources Management (HRM) Inclusion Influence Intellectual Curiosity Leading Design Workshops Learning Agility 26 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Up to 60%Available for Work Visa Sponsorship
YesGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior Manager
Key Skills
- Compliance Management
- Customer Retention
- Quality Assurance
- Customer Service
- Extensive Knowledge
- Account Management
- Front Office
- Telephone Calls
- Needs Analysis
- Cold calls
- Business Relationships
- Customer Complaints
- Sales Goals
- Sales Process
- New Clients
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
