Routing Junior Engineer
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.
As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.
If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.
Lets build whats next together.
What this role is all about
As a Routing Junior Engineer youll own the quality of messaging routes across providers networks and clientsso our customers get reliable delivery at scale. Youll monitor key platform indicators resolve issues fast and collaborate across teams to prevent problems before they happen. Your work reduces client complaints streamlines internal operations and improves profitability.
What youll do
Monitor platform key performance indicators (e.g. delivery performance latency) and act quickly to resolve route issues in critical and noncritical situations
Analyze quality across providers networks routes and clients; implement whitelisting/blacklisting and handle spam complaints with suppliers
Proactively propose and implement new rules alerts and monitoring to prevent downtime and performance degradation
Collaborate with Engineering Product and Account teams to stabilize routes and improve feature usage and efficiency
Report incidents trends and route changes clearly; keep technical documentation and runbooks accurate and up to date
Share product and customer usage feedback to inform roadmap and commercial decisions
What makes you a strong fit
2 years in a technical operations/support role (routing network operations platform operations or similar)
Working knowledge of querying (e.g. SQL) programming logic/scripting and computer networks (TCP/IP HTTP APIs)
Analytical problem solvercomfortable digging into logs metrics and patterns to find root cause and fix fast
Customercentric and collaborativeequally supportive of clients colleagues and partners
Curious and proactivealways learning how systems work and how to improve them
Clear communicator with the ability to engage clients suppliers and engineering teams alike
Why youll love it here
Financial rewards & recognition A fair compensation aligned with your experience industry and market standards performance-driven bonuses regular reviews to support your growth and recognize your contributions and a culture that values your impact.
Flexible work arrangements We combine in-person collaboration with remote work and flexible workinghours becausegreat ideas happen everywhere - and not always between 9 and 6.
ESOP (EmployeeStockOwnershipPlan)As an Infobip employeeyoullhave the opportunity to share in ourcompanyssuccessthroughstockoptions.
Work-life balance and WellBeing We offer time off when you need it special leave days for lifes big moments and a flexible hybrid work model tailoredto local regulations.
Career mobility Your career is a journey. With internal mobility upskilling and mentorship we help you shape your path.
Professional development Learning never stops. Onboarding mentorship and training programs help you growno matter where you start.
Internationalmobility-Ready to take your career global Explore short- and long-term opportunities in ourHubsworldwide.
While some benefits may vary by location our goalremainsthe same: to support your growth well-being and success - wherever you are.
Diversity drives connection
Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.
All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.
Read more about our hiring process.
#LI-KA1Required Experience:
Junior IC
Key Skills
- Splunk
- System Design
- C/C++
- FIPS
- Go
- LabView
- PKI
- AWS
- SolidWorks
- Linux
- Natural Language Processing
- Siem
About Company
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, auth ... View more
