Regional Technical support & Customer care

Thane - India

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Resolve critical product issues at CP through online system support and visit.

Provide detailed technical report incase of resolution / non-resolution of complaint to product support team plant order to ensure timely product complaint resolution & feed back to S& TS.

Conduct special training session & meet of DETs periodically. Identify requirement and develop new DET at channel partner.

Develop technical skill set of DET and technical manpower through proper guidelines and training at CP.

Train and assist technical team on modification repair processes & all technical literature.

Product Feedback & Updation Track Analyze & share product failures & performance feedback

Resolve critical product issues at CP through online system support and visit. Provide detailed technical report incase of resolution / non-resolution of complaint to product support team plant order to ensure timely product complaint resolution & feed back to S& TS. Conduct special training sess...