Production Support Engineer

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Position: Production Support Engineer
Location: Alpharetta GA
Contract

Job Description

Strong code debugging knowledge in SQL PLSQL area to identify the root cause and solution for the complex issues.
Provide expert-level troubleshooting and resolution for complex technical issues.
Provide Level 1/Level 2 support for applications and systems.
Monitor system performance and proactively identify potential issues.
Respond and resolve incident tickets/change requests/service requests within defined SLAs.
Perform root cause analysis and implement preventive measures.
Collaborate with development and infrastructure teams for issue resolution.
Create maintain and update knowledge base for known issues and support documentation.
Participate in on-call rotation and provide after-hours support as needed.
Participate in client meetings and status reviews.
Ensure compliance with ITIL processes (Incident Problem Change Management).
Support in application deployment activities patching and upgrades.
Identify the improvement areas/manual activities & work on process improvements/automation.
Communicate effectively & provide timely updates to stakeholders and end-users.
Manage client escalations and have effective communication with client in calls as required.
One additional Skillset will be to have good knowledge on Oracle EBS

Position: Production Support Engineer Location: Alpharetta GA Contract Job Description Strong code debugging knowledge in SQL PLSQL area to identify the root cause and solution for the complex issues. Provide expert-level troubleshooting and resolution for complex technical issues. Provide L...