L1 Support Engineer

Mumbai Suburban - India

Monthly Salary: INR 1 - 5

Experience Required: 0-1years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

L1 Support Engineer

Handle first-line queries via phone email or chat.
Assist customers with login job card creation invoice generation and appointment scheduling.
Document issues in the ticketing system (example - Freshdesk/Zendesk/Zoho Desk).
Escalate unresolved issues to L2 support.
Provide role-based guidance (technician advisor receptionist accounts staff).

Requirements

Education: Bachelors in IT/Computer Science or related field.
L1: 02 years in IT/Customer Support (preferably SaaS).
Familiarity with SaaS platforms ticketing tools and CRM systems.
Strong communication skills (English Hindi/Marathi preferred).
Ability to work in rotational shifts.
L1: First Response Time Ticket Closure Rate Customer Satisfaction Score.

Required Skills:

Make a high volume of professional outbound calls to potential new and existing customers acting as the first point of contact. Coordinate and schedule appointments between qualified prospects and the service team managing calendars to ensure efficiency

Required Education:

Bachelors in IT/Computer Science or related field

L1 Support EngineerHandle first-line queries via phone email or chat.Assist customers with login job card creation invoice generation and appointment scheduling.Document issues in the ticketing system (example - Freshdesk/Zendesk/Zoho Desk).Escalate unresolved issues to L2 support.Provide role-based...