Support Engineer
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Roles and Responsibilities:
The Support Engineer is a seasoned professional who understands challenges faced by organization in implementing security technologies in hybrid environments. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in dynamic and high growth environment this role is for you.
- Provide well-thought out and reliable direction both in technical and non-technical terms to help customers integrate deploy and maintain the Sectona products.
- Take end-to-end ownership of customer issues including initial troubleshooting identification of root cause and issue resolution.
- Meet or exceed customer expectations on response quality timeliness of responses and overall customer experience.
- Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.
- Collect information and document bugs with Engineering for product issues that are impacting customers.
- Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread.
- Create process or troubleshooting documentation in the support knowledge base.
Requirements
Required Skills and Experience:
- (CS)/ . (IT)/ IT Diploma/ B.E.
- 1.5-3 years experience of Support Engineering/ Customer Support/ Technical support/ System administration or related customer facing role. Freshers are encouraged to apply.
- Expertise in core Microsoft product stack including Windows Server Windows Workstation Active Directory DNS DHCP Group Policies and IIS.
- Experience with VMWare virtual environments AWS Cloud Services or Microsoft Azure Platforms is preferred.
- Advanced troubleshooting & technical escalation management.
- Implement Operate and provide L2 Support for PAM solutions.
- Demonstrate an understanding of risk management security policies and controls user account life-cycle management and role-based access.
- Ability to learn new technologies quickly.
- Excellent relationship management customer service and communication skills in variety of forms (written live chat conference calls in-person.)
- Ability to work independently with little direct supervision and as a part of a team.
- Ability to remain calm composed and articulate when dealing with tough customer situations.
You should apply if....
- Care about contributing to an amazing work culture and environment.
- Are comfortable with the fast-paced mercurial nature of a tech startup.
- Have impeccable communication - both verbal and written
Benefits
Some of our benefits and perks include:
- Flexible working hours
- Health Insurance Option
Required Skills:
Required Skills and Experience: 3-4 years of relevant digital marketing experience preferably in a B2B/SaaS environment (cybersecurity experience a plus). Strong SEO expertise with measurable results. Hands-on experience executing campaigns on LinkedIn and other social platforms. Experience with marketing and SEO tools such as Semrush SE Ranking Ahrefs HubSpot Google Analytics and Search Console and CRM tools like Salesforce. Familiarity with paid campaign setup (LinkedIn ads and search ads). Data-driven and comfortable using analytics to make recommendations. Ability to distil performance data into actionable insights and present them clearly. Excellent communication and presentation skills. Collaborative mindset to work across teams. Ability to manage multiple projects and campaigns simultaneously. Strong organisational skills and attention to detail. Proactive problem solver with a results-oriented attitude. Preferred Educational Background Masters degree in marketing or related field. Bachelors degree or global equivalent in any IT field is good to have. You should apply if.... Care about contributing to an amazing work culture and environment. Are comfortable with the fast-paced mercurial nature of a tech startup. Have impeccable communication - both verbal and written
Company Industry
IT Services and IT Consulting
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
